Shift Lead - Customer Experience & Store Ops

Starbucks; Cobourg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading coffeehouse chain in Cobourg is seeking a Shift Supervisor to assist in managing store operations. The role involves providing exceptional customer service, training new team members, and ensuring the store meets corporate standards. Candidates should have experience in customer service within retail or restaurants and display strong communication and interpersonal skills. This is an opportunity to lead a motivated team in a vibrant environment, fostering a culture of excellence and community engagement.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Strong interpersonal skills and effective communication.

Responsibilities

• Assist the store manager in executing operations during scheduled shifts.
• Model Starbucks guiding principles and provide legendary customer service.
• Anticipate customer and store needs.

Skills

Directing the work of others

Learning quickly

Effective oral communication

Knowledge of the retail environment

Strong interpersonal skills

Teamwork

Job description

A leading coffeehouse chain in Cobourg is seeking a Shift Supervisor to assist in managing store operations. The role involves providing exceptional customer service, training new team members, and ensuring the store meets corporate standards. Candidates should have experience in customer service within retail or restaurants and display strong communication and interpersonal skills. This is an opportunity to lead a motivated team in a vibrant environment, fostering a culture of excellence and community engagement.