ServiceNow Technical Consultant

ConfigureTek; Remote; CAD 80,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking an experienced ServiceNow Technical Consultant in Toronto, Canada. The role involves delivering consulting services, enhancing service delivery capabilities, and supporting the growth of IT operations services. Ideal candidates will have 3-5 years of experience with ServiceNow products and strong consultative skills. The position is full-time or contract, with remote work options available, and requires legal authorization to work in the US.

Qualifications

• 3-5 years’ experience implementing ServiceNow products in a consultative role.
• Experience in multiple application architectures and supporting technologies.
• Proficiency with various Operating Systems (Linux, Windows).

Responsibilities

• Delivery of consulting services to install, configure, and integrate software products.
• Develop custom software solutions through scripting and development.
• Prepare technical documentation specified in customer contracts.

Skills

ServiceNow ITSM

Consultative skills

Communication skills

Web service proficiency (REST, SOAP)

Education

Bachelor of Science degree in Computer Science

Tools

MySQL

MSSQL

Oracle

Job description

We specialize in Staff Augmentation and Consulting Services across ServiceNow Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services.

Proven implementation success with numerous fortune 500 clients

100s of successful projects across numerous industries

Certified and experienced consultants and thought leaders

Emphasis on best practices, lessons learned and strategic guidance

Supporting clients across North America

Unique offerings such as quick-start and upgrade factory

Job Description

Ideal candidate will have 3-5 years’ experience implementing ServiceNow products in a consultative role.

ConfigureTek is seeking an experienced, ServiceNow delivery consultant to become a part of our fast-growing professional services business. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company. Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products, in particular CSM, Change Management, and HR.

Job duties:

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Support the development and growth of the services delivered by ConfigureTek
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required. Most engagements are remote.
• Knowledge in IT Operations Management, Service Management, and ITIL foundation is critical.
• Provide value based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Excellent verbal and written communication skills required.

Qualifications

• Expertise and/or experience with ServiceNow ITSM and ITOM products are required
• ServiceNow experience with CSM and HR products a real plus
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred
• 2-5 years in a consulting position, delivering software implementation engagements
• Experience in multiple application architectures and supporting technologies
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Trou­horough knowledge and/or experience with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies
• Experience with ROI / value propositions for customers software implementation
• Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models
• Must have legal authorization to work in the US. We do NOT sponsor any visas
• Bachelor of Science degree in Computer Science or related degree is required

Additional Information

Role: ServiceNow Technical Consultant

Location: Canada and US

Job Status: Full-Time, or Contract

Start Date: ASAP

Mode of interview: Telephonic/Face to Face