ServiceNow Technical Architect

Forhyre; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading IT services company in Toronto seeks a ServiceNow Technical Architect to design and manage the implementation of ITSM systems. The role involves supporting process re-engineering, guiding customers, and leading technical delivery to enhance ServiceNow usage. Ideal candidates will have extensive experience with ServiceNow and IT asset management.

Qualifications

• Proven experience in implementing ServiceNow platform and its modules.
• Ability to guide customers in maximizing ServiceNow utilization.
• Strong understanding of ITSM, ITOM, ITBM, and ITAM.

Responsibilities

• Implement and configure ServiceNow Platform, including ITSM and ITOM modules.
• Guide customers to improve business processes and maximize their investment in ServiceNow.
• Train and oversee customer system administrators.

Skills

ServiceNow expertise

Technical leadership

Process re-engineering

Customer engagement

Tools

ServiceNow

Job description

Job Description

We are seeking a ServiceNow Technical Architect to design and oversee the implementation of our ITSM systems.

The Technical Architect - ServiceNow will be part of the IT & Software Asset Management (ITAM) Team, focusing on the implementation, configuration, and management of the ServiceNow platform. The ideal candidate will be an expert in ServiceNow, with proven experience in implementing the platform and its modules, and will lead technical aspects of project delivery, ensuring successful customer outcomes.

Responsibilities

• Implement and configure ServiceNow Platform, including ITSM, ITOM, ITBM, and ITAM modules.
• Support process re-engineering and gap analysis during workshops with stakeholders.
• Guide customers to maximize their investment in ServiceNow and improve business processes.
• Lead solution delivery and provide technical leadership and support for ongoing ServiceNow support.
• Configure and develop modules to meet customer requirements, including drafting user stories and acceptance criteria.
• Train and oversee customer system administrators.
• Provide technical consultancy for ServiceNow implementations and BAU activities.
• Improve processes and services related to ServiceNow usage.
• Ensure data accuracy within the ServiceNow environment and identify potential problem areas.
• Stay updated on industry trends and new ServiceNow offerings.
• Engage with customers during kick-off and discovery calls to identify requirements and system topography.
• Support sales activities and provide technical support during implementation.
• Manage project timelines, expectations, and develop into a resource for team and sales support.
• Represent SHI at conferences and events.
• Maintain industry-leading knowledge of ITAM and Software lifecycle management.