ServiceNow Solution Architect & Manager

EY; Remote; CAD 110,000 - 160,000; Full time

Job summary

A global consulting firm is seeking a ServiceNow Solution Architect to deliver exceptional client solutions. The role involves defining and implementing technical solutions, collaborating with stakeholders, and maintaining ServiceNow applications. Candidates should have a Bachelor's degree in a relevant field and expertise in the ServiceNow platform. The position offers a supportive environment and extensive benefits aimed at overall well-being and career growth.

Benefits

Comprehensive medical and dental coverage

Extensive vacation days

Employee Assistance Program

Career development opportunities

Qualifications

• Proven ability to define technical solutions based on client business problems.
• Experience in developing and maintaining ServiceNow applications.
• Strong understanding of integration solutions.

Responsibilities

• Define scope and provide technical advisory services.
• Create and maintain platform implementation roadmaps.
• Ensure best practices in ServiceNow development.

Skills

ServiceNow platform expertise

Problem-solving skills

Technical leadership

Excellent communication

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

SSO

SOAP/REST Web Services

LDAP

Job description

At EY, we’re all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

We’re seeking a ServiceNow Solution Architect, who’s an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experience and designing highly supportable solutions. Our passion is to work with our customers to deliver great ServiceNow experiences so that we can build a better working world together. Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of ServiceNow for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

Your Key Responsibilities

• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work.
• Understanding client requirements and translating them into workable system solutions, creating architecture design documentation and ServiceNow roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements.
• Demonstrating product and technical leadership on ServiceNow engagements.
• Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.

To qualify for the role you must have

• An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems.
• Design and implement ServiceNow solutions based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements.
• Develop and maintain ServiceNow applications, modules, and integrations, including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Source to Pay, Security Operations (SecOps), Risk Management, Now Assist.
• Leverage Integration Hub to create and manage integrations with third-party applications and services, ensuring seamless data flow and process automation.
• Provide technical leadership and guidance to development teams.
• Ensure best practices in ServiceNow development and implementation.
• Troubleshoot and resolve issues related to ServiceNow applications.
• Stay updated with the latest ServiceNow features and enhancements.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 5.0 framework and an understanding of popular coding languages.
• A keen eye for detail with strong problem-solving skills and an ability to think outside the box.
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business.
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team.

Skills And Attributes For Success

• Effectively manage diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.
• Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge.
• Ability to lead a team of consulting and client professionals on multiple projects.
• Being a leader in our EY ServiceNow practice mentoring our team members through career coaching.
• A strong work ethics.

Ideally, you’ll also have

• ServiceNow certifications.
• Consulting Experience.

Education

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment.

What We Look For

We’re interested in passionate leaders with a strong vision and a desire to stay on top of trends in the Technology Consulting space. If you have a strong passion for helping businesses achieve their IT strategy, this role is for you.

This job posting relates to an existing vacancy within our organization.

What We Offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Vancouver & Toronto : $110,000 to $160,000
• Victoria : $99,000 to $149,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity