ServiceNow Product Manager (Platform), Global Deloitte Technology

Deloitte Canada; Toronto; Remote; CAD 85,000 - 156,000; Full time

Job summary

A leading professional services firm is seeking a ServiceNow Product Manager to leverage their expertise in the ServiceNow platform and manage complex product documentation. Applicants should have over 5 years of relevant experience, exhibit strong analytical and communication skills, and a degree in a related field. This role supports a remote work model and offers competitive compensation, including a substantial rewards package.

Benefits

Mental health support benefits

Flexible benefit spending account

Development and Innovation Days

Qualifications

• 5+ years of experience with ServiceNow.
• Proven experience in creating clear product documentation.
• Strong communication skills tailored for different audiences.

Responsibilities

• Translate complex technical information into understandable business terms.
• Engage in pre-sales activities and client-facing roles.
• Demonstrate strong analytical and problem-solving abilities.

Skills

ServiceNow platform experience

Product documentation creation

Effective communication

Analytical skills

Presentation skills

Education

Bachelor's degree in Business Administration, Computer Science, Information Systems

Tools

ServiceNow Certified Administration (CSA)

Agile development methodologies

Job description

ServiceNow Product Manager (Platform), Global Deloitte Technology

Date: Sep 21, 2025

Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent Work Model: Remote Reference code: 130616 Primary Location: Toronto, ON All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required Experience and Qualifications

Required:

• 5+ years of experience working with the ServiceNow platform, with a strong understanding of its various modules (ITSM, ITBM, CSM, HRSD, etc.).
• Proven experience in creating clear, concise, and effective product documentation.
• Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences.
• Strong presentation and demonstration skills.
• Experience in pre-sales activities or client-facing roles.
• Ability to translate complex technical information into easily understandable business terms.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.

Preferred :

• ServiceNow Certified Administration (CSA) certification.
• Other ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer).
• Experience with Agile development methodologies.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [e-mail] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [e-mail] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Metis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.