ServiceNow Business Analyst

Virtusa; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global technology company in Toronto seeks a ServiceNow Business Analyst to utilize their extensive experience in business analysis and ServiceNow applications. The ideal candidate will have strong communication and facilitation skills, with at least 5 years of relevant experience and an understanding of ITILv3 frameworks. You will work collaboratively in a dynamic environment, focusing on delivering significant business results while engaging with various stakeholders and suppliers.

Qualifications

• 5+ years of Business Analysis experience in ServiceNow.
• 8+ years in a technology environment.
• Experience in regulated environments.

Responsibilities

• Capture business requirements using analysis techniques.
• Work collaboratively with teams to deliver results.
• Engage with third-party suppliers and vendors.

Skills

ServiceNow application knowledge

Business analysis tools

Engagement and communication skills

Facilitation skills

Collaborative environment experience

Job description

Job Description - ServiceNow Business Analyst (CREQ91316)

ServiceNow Business Analyst - (CREQ91316)

Job Description

Skill:

ServiceNow BA

Key responsibility:

• ServiceNow Business Analyst with excellent knowledge on ServiceNow application, and 5 plus years of Business Analysis experience in ServiceNow.
• Expected Business Domain Knowledge and Experience
• Minimum 8 plus years of experience working in a technology environment and 5 plus years of experience in ServiceNow platform as a Business Analyst.
• Excellent understanding of overall ServiceNow platform and its related applications.
• Good experience in using business analysis tools techniques to design and capture business requirements and change.
• Must have Strong engagement, communication, presentation, and facilitation skills.
• A good speaker and influencer with demonstrable experience working in a highly collaborative environment, with focus towards delivering tangible business results
• Experience of working in a regulated environment with third party suppliers and vendors
• Nice to have capabilities
• Awareness of ITILv3 Framework
• Exposure to working in Agile, SAFe or DevOps environments

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental