Service Writer - Peterbilt

Brandt Group of Companies; Ayr; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Service Writer at their Ayr location. The role involves assisting the Service Manager with accurate reporting and managing customer inquiries for efficient operations within the Service Department. Responsibilities include opening work orders, maintaining records and service libraries, updating customer profiles, and processing claims. Ideal candidates should be detail-oriented and able to handle multiple tasks in a fast-paced environment.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Job description

We are currently seeking a Service Writer for our Ayr Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi‑media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow‑up