Service Writer

Brandt Group of Companies; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A construction and forestry services provider in Regina is seeking a Service Writer to assist the service manager with customer inquiries and internal documentation. In this role, you will manage work orders, maintain service records, and ensure accurate follow-up on customer profiles. The ideal candidate will possess a high school diploma or equivalent, knowledge of office procedures, and familiarity with accounting practices. Competitive compensation and benefits are offered, promoting growth within the company.

Benefits

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits

Retirement savings programs

Qualifications

• Demonstrated knowledge of office procedures relevant to service departments.
• Familiarity with mechanical/technical terminology is preferred.
• Basic understanding of accounting methods and practices.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open and manage work orders as directed.
• Maintain records and filing for the Service Department.
• Update customer profiles based on inquiry data.

Skills

Knowledge of office procedures

General understanding of mechanical/technical terms

Basic knowledge of accounting practices

Experience with Microsoft Office

Education

High School Diploma or equivalent experience

Job description

Overview

Brandt is currently seeking a Service Writer for our Regina Construction and Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!