Service Writer

Brandt; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A reputable construction and forestry company is seeking a Service Writer to manage customer inquiries and maintain records in Cambridge. Key responsibilities include processing work orders and maintaining up-to-date service documentation. Ideal candidates will have a High School Diploma and familiarity with office procedures. Strong mechanical and accounting knowledge is preferred for this role.

Qualifications

• Familiarity with standard desktop applications and internet functions.
• Basic understanding of mechanical/technical terms preferred.
• Knowledge of office procedures and accounting practices.

Responsibilities

• Manage internal and external customer inquiries to the Service Department.
• Open and maintain work orders until they're closed and invoiced.
• Update customer profiles using equipment and information from work orders.
• Maintain the service library with current information.

Skills

Knowledge of office procedures

General understanding of mechanical / technical terms

Basic knowledge of accounting practices

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Overview

Brandt is currently seeking a Service Writer for our Construction & Forestry Cambridge location.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager / Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and / or product improvement claims including the computation of charges, submission and follow-up

Required Skills

• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• Basic knowledge of accounting practices

Required Experience

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Knowledge of office procedures
• General understanding of mechanical / technical terms is preferred
• Basic knowledge of accounting practices