Service Technician

Dräger; Northeastern Ontario; On-site; CAD 60,000 - 73,000; Full time

Job summary

A leading safety and medical technology company is seeking a Service Technician to provide technical support and service for their products. The 6-month fixed-term contract is based in Sudbury, Ontario, offering a targeted salary range of $60,300 - $72,300 CAD. Ideal candidates should possess an Associate’s degree and relevant experience, along with strong communication skills and a focus on customer satisfaction. This position requires on-site work and travel within Canada, with supportive workplace benefits and opportunities for advancement.

Benefits

Comprehensive medical, dental, and vision coverage

Paid vacation starting at 18 days

RRSP matching

Tuition reimbursement

Wellness programs

Corporate gym membership discounts

Qualifications

• 1-3 years of Customer Service experience preferably in a similar field.
• Must possess a valid driver’s license with an acceptable driving record.
• Demonstrated ability to lead teams on assigned projects.

Responsibilities

• Provide on-site and in-house technical service for Draeger Safety products.
• Carry out quality control and commissioning for systems and new instruments.
• Provide technical phone and email support to customers.

Skills

Electronics background

Mechanical aptitude

Customer Service experience

Strong communication skills

Ability to lift products >70 lbs

Proficient in MS Office

Education

Associate’s Degree or Diploma in Electronics

High School Diploma with relevant experience

Tools

PointOut software

Keyboard and test equipment

Job description

Overview

Business Unit: Draeger Safety Canada, Ltd., Job-ID: 1088
Location: Sudbury
Function: Service
Work Location: On-Site
Employment Type: Fixed-Term

Responsibilities

• We are hiring a Service Technician – Rental & Shutdown Services to work 5 days a week in our Sudbury Service Center. This is a 6-month fixed term contract that has the potential to get extended.
• The Service Technician provides on-site and in-house technical service for Draeger Safety products including gas detection, Drug and Alcohol, respiratory equipment, etc., ensuring prompt and effective solutions to rental equipment issues. Also to provide onsite Draeger customer support for various rental projects throughout Canada.
• Provide support during all phases of a Rental project. Assist in all pre & post phase operational requirements and work onsite with Draeger customers as required.
• Carry out quality control and commissioning for systems and new instruments. Maintain internal qualification levels for Draeger service technicians. Maintain external courses that are required for entry to customer sites. Conduct in depth evaluation, diagnosis and repair of malfunctioning equipment. Follow all Draeger procedures for reporting defects and malfunctions including: FOA, Warranty and complaint forms etc.. All tasks are to be performed in accordance with the Draeger service procedures and policies, and the industry standards.
• Maintain and improve warehouse structure/organization and conditions as required by both rental and demonstration equipment operations. Support warehouse/logistics to locate and pack customer orders for shipment. Keep accurate inventory of equipment, spare parts and accessories utilizing PointOut software.
• Provide calibration certificates and any required communication and paperwork in a timely fashion to drive high impact services to Draeger customers. All Draeger equipment will be maintained according to and strictly adhering to approved Draeger instructions and best practices. Efficiently implement all Technical Service Bulletins that are applicable to the rental inventory. 3rd party rental equipment will be maintained following the manufacturers recommendations and best practices.
• Actively participate in mentoring of new employees. This includes RSMs, service and rental technicians, training instructors, marketing team and temporary employees. Training will follow Draeger’s IFU and best practices and utilize provided training material and aids.
• Provide technical phone, email support to customers, Draeger sales personnel, Draeger distributors/partners, and Authorized Service Providers.
• Promote customer satisfaction through proactive, professional and timely communication with the Customer.
• Performs other duties as needed and assigned.

Qualifications

• Associate’s Degree or Diploma in Electronics, related discipline or High School Diploma and equivalent combination of education & training that provides the required knowledge and skills.
• Electronics background, with a medium-high mechanical aptitude
• Previous work experience with electronics, mechanics, pneumatics, and software; repairs, maintenance, calibration and troubleshooting.
• Industrial/Safety background or very familiar/close to that industry
• Willing to travel (20% or greater), as necessary
• 1-3 years of Customer Service experience preferably in a similar field.
• Computer networking experience is a plus.
• Strong communication skills and be able to effectively articulate and communicate company and product information to external and internal customers on a daily basis
• Able to pull/push products greater than 70 lbs. with mechanical assistance (pallet jack)
• Able to ascend\descend tall ladders and lift product
• Proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates
• Demonstrated ability to lead teams on assigned projects
• Ability to work independently and prioritize workload
• Must be customer focused
• Demonstrated aptitude for learning new technologies
• Must possess valid driver’s license and have acceptable driving record

Working Conditions

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Lifting and carrying objects under 50 lbs as well as Personal Protective Equipment (PPE)
• Pulling/pushing products greater than 70 lbs. with mechanical assistance (pallet jack)
• Manual dexterity to use a keyboard, tools and test equipment
• Local, out of province and international travel by vehicle and or air for training and to customer locations which may involve occupational hazards associated with industrial work areas (i.e. Oil, Gas & chemical plants and other related facilities, etc.) Travel is estimated to be 20% or greater, as necessary
• Able to work 12 hour shifts, weekends, public holidays and night shift when required
• Provide on call support as needed to meet business and customer needs

Compensation

The targeted pay range for this position is typically between $60,300 - $72,300 CAD. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. This position is eligible for an annual bonus and overtime.

Benefits

• Dräger Benefits: Comprehensive medical, dental, and vision coverage
• Paid vacation starting at 18 days per calendar year
• RRSP matching to help you plan for the future
• Tuition reimbursement for continued learning
• Wellness and employee support programs
• Life and other insurance options
• Corporate gym membership discounts

Who We Are

Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Interested?

Please, apply directly through our career portal.

We look forward to receiving your application.