Service Team Lead – Flexible Schedule & Customer Experience

Farm Boy Inc.; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A fresh food grocery store in Cambridge, Ontario, is seeking team members dedicated to providing superior customer service. Responsibilities include assisting the management team, ensuring an optimal shopping experience, and performing cashier duties. The ideal candidate should have some post-secondary education and experience in a customer service role, along with strong organizational and communication skills. Fluency in English and French is an asset. Flexible schedules required, including weekends and holidays.

Qualifications

• Typically requires partial completion of a post-secondary program, plus a minimum of 1 year experience in a similar role.
• Excellent organizational, interpersonal, mathematical and analytical skills.
• Ability to learn manual and automated systems/tools.
• Fluency in English and French is an asset.

Responsibilities

• Provide superior customer service and support Farm Boy’s vision.
• Assist the management team in supervising and performing departmental procedures.
• Lead by example and promote corporate policies and cleanliness.
• Perform cashier duties including running a till and cart retrieval.

Skills

Customer service

Food handling knowledge

Organizational skills

Interpersonal skills

Mathematical skills

Analytical skills

Communication skills

Decision-making

Adaptability in fast-paced environments

Education

Partial completion of a post-secondary program

Job description

A fresh food grocery store in Cambridge, Ontario, is seeking team members dedicated to providing superior customer service. Responsibilities include assisting the management team, ensuring an optimal shopping experience, and performing cashier duties. The ideal candidate should have some post-secondary education and experience in a customer service role, along with strong organizational and communication skills. Fluency in English and French is an asset. Flexible schedules required, including weekends and holidays.