Service Support Assistant

Western Tractor Company Inc.; Taber, Lethbridge; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading agricultural service provider in Alberta is seeking a Service Support Assistant to clean and detail equipment, ensuring it's presented to customers in pristine condition. This hands-on role involves inspecting equipment, maintaining a clean wash bay, and providing general maintenance. Candidates should have a high school diploma and detailing experience, alongside a valid driver's license. The position offers competitive compensation, extensive training, and a comprehensive health benefits package.

Benefits

Comprehensive health benefits

Paid time off

Training and development opportunities

Employer-matched retirement plan

Qualifications

• Experience with detailing and operating equipment is important.
• Ability to lift and carry up to 50 lbs is required.
• Valid Driver's License is needed for transportation tasks.

Responsibilities

• Thoroughly clean and detail equipment.
• Inspect washed equipment to ensure standards.
• Maintain a clean and organized wash bay.

Skills

Detailing experience

Basic computer skills

Ability to work independently

Good time management skills

Education

High school diploma or equivalent GED

Tools

Commercial pressure washer

Hand/power tools

Job description

Are you the master of clean? Do you prefer hands‑on work with the potential to get a little dirty while on the job? Are you organized and detail oriented?

As a Service Support Assistant, you are treated as a crucial part of our service experience and are responsible for the final step of the Service Department’s interaction with the customer. You will clean and detail equipment to ensure it is presented to customers in pristine condition.

This role will be based in Taber and transition to Lethbridge within the next 6-8 months.

Responsibilities

• Wash and Detail Equipment Thoroughly clean the interior and exterior of Agriculture and Turf equipment and maintain a steady flow through the wash bay.
• Inspect Equipment Perform inspections on washed equipment to maintain high-quality standards.
• General Maintenance Perform general cleaning and maintenance for the shop, building, and yard.
• Wash Bay Keep the wash bay clean and organized, including cleaning tools and equipment after each use.
• Pick Up and Deliver Equipment Transport equipment to and from the shop as required.
• Team Support Provide assistance to the Shop Foreman and Service Technicians when needed.

Requirements

• Education High school diploma or equivalent GED.
• Experience Detailing experience with the ability to operate equipment including a commercial pressure washer and other hand/power tools. Previous experience with farm equipment is an asset.
• Technical Skills Basic computer skills with experience using Microsoft Office Suite.
• Physical Capability Ability to lift, carry, push, pull up to 50 lbs with long periods of standing and walking.
• Soft Skills Ability to work independently with a high attention to detail, adaptable with excellent time management skills, and a team player with a positive attitude and willingness to help others.
• Valid Driver's License You'll need this for operating equipment, travelling between stores, and occasional service deliveries and pick-ups.
• Willingness to Commute Travel between our Lethbridge and Taber branches will be essential to support as needed.

Benefits

• Training and Development We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
• Paid Time Off Recognizing the importance of work‑life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
• Benefits We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.
• Retirement Plan for your retirement by participating in our employer‑matched Registered Retirement Savings Plan.
• Compensation You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.

Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!

Have questions? Send us an email at [e-mail]