Service Supervisor II

Farm Boy; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in Cambridge is seeking a Front-End Supervisor to lead their team in delivering exceptional customer service. You will oversee the checkout process, ensuring customer satisfaction while providing hands-on leadership and coaching. Candidates should have a passion for customer engagement, relevant experience, and strong communication skills. The position offers benefits such as healthcare coverage and opportunities for professional growth. Join a dynamic team committed to serving the community.

Benefits

Healthcare coverage

10% discount on in-store purchases

On-the-job training

Qualifications

• Minimum 1 year of experience in a similar role.
• Strong attention to detail and cleanliness standards.
• Fluency in English; French skills are a plus.

Responsibilities

• Lead front-end team to ensure a smooth checkout experience.
• Supervise team and delegate tasks effectively.
• Engage with customers and manage transactions.

Skills

Customer service

Mathematical skills

Collaboration

Communication

Education

Partial completion of a post-secondary program

Job description

Company Description

If you’re looking for more, you’ve come to the right place.

From the moment we opened our doors in 1981, we knew we wanted to be different. The people who work here are special, and that’s what makes us special. Our team members uphold the standards we set long ago by making the exceptional everyday, building relationships with our customers and with each other, and finding a place where their potential meets opportunity.

Job Description

Be part of what makes us different.

You’ll help lead our front‑end team in delivering a smooth, friendly, and efficient checkout experience that reflects Farm Boy’s commitment to the best fresh shopping experience. Through hands‑on leadership, coaching, and strong operational support, you’ll ensure our team is always ready to serve with confidence and care. Here are some of the other ways you’ll help us stand out:

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.
• Supervise the front‑end team and provide floor support by delegating tasks, coordinating meal breaks, completing 2x2’s, and ensuring daily readiness for business.
• Support a culture of trust and inclusion by providing hands‑on training and coaching focused on floor operations, service standards, and service excellence.
• Assist the management team with opening and closing procedures, overrides, cart retrieval, cash‑office balancing, and handling returns and refunds.
• Support front‑office administration, including inventory management, supply ordering, and schedule adjustments.
• Delegate tasks to ensure timely and effective completion of closing procedures.
• Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
• Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
• Support the team with additional duties on a periodic basis.

Qualifications

What you bring to the table.

We provide the opportunity, and you bring the potential.

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post‑secondary program plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
• The ability to work independently while taking pride in exceptional quality, attention to detail, and strong cleanliness standards.
• For locations selling alcohol: minimum age of 18 years and Smart Serve certification (or willingness to complete).
• Strong mathematical skills with a high degree of accuracy when processing transactions and handling tenders.
• A collaborative leadership style supported by clear and effective organizational and communication skills.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

What we bring to the table.

At Farm Boy, we believe in supporting our Team Members throughout their careers. From the head office to the individual store, we’re proud to stand out in the market as a workplace that offers:

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

Additional Information

Grow a Career with us...

Farm Boy takes pride in growing a team that represents the best in the business. Join us for the career you’re craving!

We are committed to building a diverse and inclusive workplace. We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non‑traditional career paths.

We strive to create an environment where everyone feels valued, respected, and supported. Accommodations are available upon request for employees and applicants who may require them.

We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.