Service Specialist

London Drugs Limited; Edmonton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Canadian retail chain is seeking a Service Specialist in Edmonton. This role focuses on customer assistance, handling inquiries, and supervising store operations. The ideal candidate must possess superior customer service skills and a professional leadership style. The position offers comprehensive benefits including medical coverage and ongoing training. Flexibility to work various shifts is necessary.

Benefits

Comprehensive medical, dental, prescription drug, and vision coverage

Company matched RRSPs

Employee Discount Program

Ongoing In-House Training & Education Courses

Employee Family Assistance Program

Employee Recognition Program

Community Involvement

Qualifications

• Superior customer service experience required.
• Ability to cope with stress and remain calm in difficult situations.
• Leadership style, good interpersonal and delegation skills are essential.

Responsibilities

• Assist customers throughout the General Sales area.
• Handle customer issues and supervise the front end of the store.
• Maintain front end supplies and monitor cashier coverage.

Skills

Customer service experience

Excellent communication skills

Leadership skills

Ability to work under pressure

Job description

Overview

Not just a job… a community a partnership a team. You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities for:

Service Specialist

Responsibilities

• The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day.
• You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.
• In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.
• You will have good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility, and an ability to train others and monitor their work habits. You will also be able to cope with stress, pressure, and remain calm when dealing with difficult situations.
• A positive, mature, and professional leadership style, good inter-personal, motivational, delegation and follow up skills, and a solid understanding of policies and procedures are essential for this role. Supervisory experience would be considered an asset.
• If you have superior customer service experience, the ability to work with a sense of urgency, combined with excellent communication skills (good listener, patient, and articulate), then we have the opportunity for you to excel!

Benefits

• Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
• Company matched RRSPs (Helping you plan for your future)
• Employee Discount Program (Sharing our success)
• Ongoing In-House Training & Education Courses (Lifelong learning)
• Employee Family Assistance Program (Free confidential counseling and support)
• Employee Recognition Program (Tangible rewards for great work!)
• Community Involvement (Giving back to our communities)

Applicants should be available to work a flexible schedule, Monday to Sunday.

Apply

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London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We will provide accommodations during the recruitment process upon request. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services. London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy. To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.