Service Navigator, Addiction_FT-Contract

LOFT Community Services; Toronto; On-site; CAD 55,000 - 68,000; Full time

Job summary

A nonprofit community service organization in Toronto is hiring a Service Navigator for Addictions. This role focuses on supporting clients with substance use challenges by developing care plans and facilitating access to necessary services. Ideal candidates should have a background in social services, with at least three years of experience in mental health or addictions. The organization emphasizes diversity and inclusion, making it a vital environment for personal and professional growth.

Benefits

E-learning program

Additional paid personal and sick days

Professional development budget

Corporate gym membership rate

Access to DEI trainings

Qualifications

• Minimum 3 years of experience supporting adults with mental health and/or substance use issues.
• Understanding of harm reduction and psychosocial rehabilitation principles.
• Experience in group counseling related to mental health and addictions.

Responsibilities

• Assist clients in developing and implementing a care plan.
• Act as a liaison and advocate for clients among family and service providers.
• Provide crisis management and intervention for clients.

Skills

Crisis intervention skills

Problem-solving skills

Interpersonal skills

Excellent oral communication

Written communication skills

Cultural competency

Anti-racist practices

Education

Post-secondary education in social services/human services

Tools

MS Word

Excel

Job description

Title of Job: Service Navigator, Addictions

Date: December 23, 2025

Closing Date: January 7, 2026

Location: Toronto, ON – Railside

Compensation: $55,239 - $67,560 annually prorated

Contract Duration: 1-year Contract (potential of extension)

Work Type: Onsite

Job ID: 10495582

Existing or New Position: New

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

The Service Navigator, Addictions is responsible for providing navigation support to clients with substance use issues in the Sunnybrook Emergency Department or an inpatient unit. The role will support staff and patients by creating connections between Sunnybrook’s Emergency Department, inpatient teams, the Rapid Access to Addictions Medicine Clinic (RAAM) and the community. The navigator works closely with the Peer Service Navigator to help patients access services needed to address substance use challenges and improve their quality of life. The navigator works in partnership with clients to develop a recovery plan and assists with accessing community resources, linking clients to appropriate services and developing a safe plan. The role also documents interactions with clients and other parties as required. This position actively engages with inter‑professional colleagues inside the hospital and in the community to better meet the needs of people with substance use disorder.

What You Will Do

• Assist clients in developing and implementing a care plan tailored to their needs and issues to improve quality of life.
• Act as a liaison and advocate for clients among family, caregivers, medical and other interdisciplinary providers.
• Provide supportive counseling or referral and linkages to health care, programs or service providers.
• Provide crisis management/intervention and assist in developing crisis plans for clients.
• Develop respectful and trusting relationships with clients using Recovery and Psychosocial Rehabilitation principles.
• Maintain strict confidentiality and follow all required policies and procedures.
• Consistently interact with clients, staff, family members, community agencies and partners in a professional manner that reflects favorably on the organization.
• Attend and actively participate in all required training.
• Liaise, collaborate and coordinate with other professionals, service providers and partners.
• Participate in partnership meetings as required.
• Participate in weekly team meetings, individual supervision and regular agency administration meetings.
• Takes responsibility for identifying areas for professional growth and training, in conjunction with the Manager or Director.
• Participate in ad‑hoc committees within the agency, providing input to improve services.
• Represent the Network at external workshops, inter‑agency initiatives, staff training and other community-based activities.
• Complete other duties from time to time, as assigned by Program Director/Manager.

What You Bring

• Completion of post‑secondary education in social services/human services or equivalent.
• Minimum 3 years of experience supporting adults with mental health and/or substance use issues.
• Understanding of harm reduction, psychosocial rehabilitation principles, therapeutic relationship, and ability to agree with clients on goals/priorities.
• Crisis intervention skills with well‑developed problem‑solving and interpersonal skills.
• Experience in group counseling related to mental health, addictions and related issues.
• Excellent management of privacy and confidentiality of client information according to agency policy.
• Comprehensive knowledge of mental health and housing services and networks in Toronto.
• Accurate record‑keeping and reporting of time sheets, expense claims and other required information, in accordance with agency guidelines.
• Good oral and written communication skills and computer literacy, including MS Word and Excel.
• Ability to work effectively in a team environment.
• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness.
• Understanding of cultural competency and anti‑oppression framework.
• Proven experience with anti‑racist and DEI practices.
• Ability to communicate in a different language; an asset.
• A valid Ontario driver’s license.

Work Environment

• The physical demands described are representative of those that must be met to successfully perform the essential duties of the job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Combination of walking and sitting for a long period of time.
• Ability to use office equipment and computers.
• Frequent bending, kneeling and reaching, and a combination of sitting and standing while using office equipment and computers.
• Light lifting of supplies and materials from time to time, up to 25 pounds.
• May include exposure to elements when working, sitting and/or driving for extended periods of time.
• May be required to be on call as an emergency contact after hours. Hours of work may include, on occasion, some early evenings.

What We Offer

• E‑learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and sick days.
• Professional development budget.
• Corporate gym membership rate with GoodLife Fitness.
• Access to Perkorpolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership with Canadian Centre for Diversity and Inclusion.

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values‑driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. Our vision is that together we can live successfully in our community. Our client population reflects Ontario’s diverse community and our goal is to build a workforce that also reflects that diversity.

We believe there are many ways to develop skills and build experience and expertise. Even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Note: A satisfactory vulnerable sector check (VSC) is required. This posting provides only a summary of the responsibilities and requirements for the position.

Accessibility Statement

LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community we serve. We are committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [e-mail] or (416) 979‑1994.