Service Manager

I-State Truck Center; Windsor; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading trucking services provider is seeking a Service Manager to oversee their operations in Windsor, Ontario. This role involves leading the service department, ensuring customer satisfaction, and driving overall business growth. The ideal candidate will have strong leadership skills, experience in the trucking industry, and the ability to manage a team effectively. The position offers competitive benefits including health coverage, paid time off, and tuition assistance for career growth.

Benefits

Health, dental, and vision coverage

Paid Time Off (PTO)

401(K) with company matching

Tuition assistance

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to manage teams and processes.
• Experience in truck shop service management preferred.
• Ability to lift and work without physical restrictions.

Responsibilities

• Ensure high levels of customer satisfaction.
• Recruit, train, lead, and motivate a high-performing service team.
• Drive company sales through active engagement.
• Monitor key performance metrics (revenue, profitability, efficiency).
• Ensure compliance with safety objectives.
• Manage truck work order system and service invoicing.
• Communicate company policies, procedures, and goals to the team.
• Uphold Interstate's commitment to customers.

Skills

Strong interpersonal, leadership, and communication abilities

Expertise in Fixed Operations procedures

Solid understanding of mechanical components and repair processes

Proficiency in customer service, sales, and marketing

Ability to interpret and utilize profit and loss statements

Proactive problem-solver with strong business planning skills

Familiarity with 5S Lean principles

Prior experience as a service manager in the trucking industry

Education

High School Diploma or G.E.D.

Job description

Job Title: Service Manager
Company: I-State Truck Center
Location: Madison, Wisconsin

I-State Truck Center is seeking a dynamic leader to join our team as a Service Manager at our Madison, Wisconsin location. This role will oversee our Heavy-Duty Truck Service Shop, driving operational excellence and customer satisfaction. If you’re a skilled leader looking for a rewarding career with a growing company, apply now!

About the Role

The Service Manager is a vital part of our truck management team, responsible for leading the Service Department, growing our service business, ensuring customer satisfaction, and promoting our products and services. Interstate Companies, Inc. is a dynamic organization with over 1,600 employees across five operating units: Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. We are a leader in Heavy Diesel Construction Equipment, Off-Highway Equipment, and Agriculture Equipment, guided by our commitment to Pride in Service in every interaction.

Key Responsibilities

• Ensure high levels of customer satisfaction
• Recruit, train, lead, and motivate a high-performing service team
• Drive company sales through active engagement
• Monitor key performance metrics (revenue, profitability, efficiency)
• Ensure compliance with safety objectives
• Manage truck work order system and service invoicing
• Communicate company policies, procedures, and goals to the team
• Uphold Interstate’s commitment to customers

Required Skills

• Strong interpersonal, leadership, and communication abilities
• Expertise in Fixed Operations procedures
• Solid understanding of mechanical components and repair processes
• Proficiency in customer service, sales, and marketing
• Ability to interpret and utilize profit and loss statements
• Proactive problem-solver with strong business planning skills
• Familiarity with 5S Lean principles
• Prior experience as a service manager in the trucking industry

Qualifications

• Excellent verbal and written communication skills
• Proven ability to manage teams and processes
• Experience in truck shop service management (preferred)
• High School Diploma or G.E.D.
• Ability to lift and work without physical restrictions
• Competitive compensation reflecting your expertise
• Uniforms provided and cleaned by Interstate
• Tuition assistance for continued education and career growth
• Health, dental, and vision coverage starting the first day of the following month
• Paid Time Off (PTO) accruing from day one
• 6 Holidays and 2 Floating Holidays annually
• 401(K) with company matching
• Long-Term and Short-Term Disability provided
• Life Insurance provided
• Healthiest You – Virtual Health Care covered by Interstate
• PPE Reimbursement for safety glasses and boots
• Pet Insurance for your furry companions
• Employee discounts on products and services
• Paid Employee Assistance Program – 24/7 access to guidance consultants
• Paid health and well-being screenings for employees and spouses

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.