Service Manager

NPAworldwide; Innisfil; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial technology company is seeking a Principal Software Engineer specializing in AWS Connect to join their team in Innisfil, Ontario. The role involves designing innovative multi-channel solutions, managing AWS services, and optimizing call flow configurations. Ideal candidates will have over 5 years of experience in SaaS environments and a passion for developing cloud-based solutions using scripting languages like Python or Java. Strong communication and problem-solving skills are essential.

Qualifications

• 5+ years of hands-on experience with AWS cloud full stack engineering.
• Experience building IVR Call flows and configurations on AWS Connect.
• Strong troubleshooting skills in both AWS and Microsoft environments.

Responsibilities

• Administer and support Amazon Connect and Salesforce services.
• Coordinate call flow parameters and design testing requirements.
• Communicate with executives and manage customer relationships.

Skills

Building complex multi and Omni channel contact center solutions

AWS cloud services

Scripting/coding

DevOps practices

Analytical problem-solving

Communication skills

Tools

Amazon Connect

AWS Lambda

AWS S3

Python

Java

C#

.NET

Node.js

Job description

Overview

Pioneer in the FinTech space. Bank has grown from $40B in assets to $116B in assets in 3 years during COVID.

Huge opportunity for upward mobility.

Job Description

Principal Software Engineer- AWS Connect

The Bank is looking for passionate and experience obsessed AWS cloud full stack engineer to join our team. You will help drive innovation, build differentiated solutions, and new channel experiences for our clients.

Responsibilities

• Cloud Service administration and support - Amazon Connect, Salesforce
• Configuration of Omni channel contact center, teams, services, and skills.
• Coordinate with business units on call flow parameters, design and testing requirements
• Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage

Requirements

• 5+ years hands-on experience building complex multi and Omni channel contact center solutions, ideally SaaS in the cloud
• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• DevOps experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
• Strong verbal and written communication skills, excellent organizational and prioritization skills
• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
• Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and/or respective telephony technologies.

Qualifications

• 5+ years hands-on experience building complex multi and Omni channel contact center solutions, ideally SaaS in the cloud
• Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment
• Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc.
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• DevOps experience - develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments
• Strong verbal and written communication skills, excellent organizational and prioritization skills
• Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions
• Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and/or respective telephony technologies.