Service Leader

Chipotle Mexican Grill group; British Columbia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading fast-casual restaurant chain in British Columbia is seeking a Service Leader responsible for maintaining exceptional customer experiences and ensuring food safety at the restaurant. This role involves overseeing crew members, resolving food quality issues, and assisting with administrative tasks while offering opportunities for professional growth. Ideal candidates will have a high school diploma, restaurant experience, and a passion for quality customer service. Comprehensive benefits and competitive compensation are provided.

Benefits

Tuition assistance

Free food

Medical, dental, and vision benefits

Paid time off

Holiday closures

Qualifications

• Must articulate Chipotle’s Food With Integrity philosophy.
• Experience in cash handling policies required.
• Knowledge of food safety and health department regulations needed.
• Ability to work at least 32 hours per week with open availability.

Responsibilities

• Ensure quality food is served and crew provides good customer service.
• Resolve food quality issues and maintain safety protocols.
• Oversee crew training and assist in administrative duties.
• Manage supplies and ensure equipment is functional.

Skills

Food Safety knowledge

Customer service

Cash handling experience

Communication skills

Education

High school diploma

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to: Making sure great tasting, high quality food is served; Helping to resolve food quality issues; Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed; Helping to resolve customer incidents and working to ensure positive customer experiences; Helping to monitor crew breaks, shift changes, shift meetings, and line schedules; Developing and cross training all front of house Crew; Assisting with Crew performance reviews; Developing future Service Leaders; Assistance with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork; Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary; Ensuring the proper quantity of supplies are available as needed.

What You’ll Bring to the Table

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy
• Have knowledge and experience of cash handling policies and procedures
• Have knowledge of Food Safety and health department matters
• Have familiarity with office paperwork
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
• Have a high school diploma
• Have restaurant experience
• Provide at least four (4) days of open availability each week, at least two (2) of which must be a Friday, Saturday, and/or Sunday. Open availability means you may be scheduled for any eight‑hour shift during that day
• Be able to work a minimum of 32 hours per week.

What’s in It for You

• Tuition assistance (Up to $5,250/year)
• Free food (yes, really FREE)
• Medical, dental, and vision benefits
• Paid time off
• Holiday closures (location dependent)
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)

Pay Transparency

$20.75–$22.36

This is a continuous job posting and does not necessarily indicate that there is a current vacancy to be filled at the specified location or this job posting may support hiring needs for upcoming restaurant locations in the local geographic market.

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable best practices. For more information or to place an order online, visit www.chipotle.com.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Chipotle has policies and procedures in place to accommodate persons with disabilities or who otherwise require accommodation in accordance with applicable human rights legislation. Please notify Chipotle if you require an accommodation. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.