Service Lead: Technician Coaching & Ops

Brandt Group of Companies; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in service management is currently seeking a Lead Hand for the Calgary location. This role involves coordinating and directing the service department's workload for optimal efficiency while ensuring quality repair work. The successful candidate will assist with job assignments, conduct technician appraisals, and support safety initiatives. This position also includes advising on customer complaints and participating in the training of service staff.

Qualifications

• Experience in coordinating service department operations.
• Strong communication skills for team direction.
• Ability to diagnose machine problems proficiently.

Responsibilities

• Coordinate and direct workload for service department efficiency.
• Assist in the appraisal and accuracy of repair orders.
• Direct technicians in diagnosing machine issues.
• Inspect and repair special tools; recommend new tooling.
• Advise management on customer complaints.
• Assist in organizing quarterly safety meetings.

Job description

A leading company in service management is currently seeking a Lead Hand for the Calgary location. This role involves coordinating and directing the service department's workload for optimal efficiency while ensuring quality repair work. The successful candidate will assist with job assignments, conduct technician appraisals, and support safety initiatives. This position also includes advising on customer complaints and participating in the training of service staff.