Service Coordinator

Advantage Personnel; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A staffing agency is seeking a Service Coordinator to provide front-line customer support in a busy service department in Halifax. This full-time role involves greeting customers, processing repairs, and coordinating workflow while handling administrative and communication tasks. Candidates should have customer service experience, strong organizational skills, and proficiency in Microsoft Office. This opportunity also includes basic accounting duties and requires a friendly, professional demeanor to ensure smooth operations.

Qualifications

• Previous experience in customer service or office administration.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and assist customers at the service counter courteously.
• Receive and process customer equipment for repair.
• Coordinate service department workflow for timely completion of work orders.
• Prepare and process work orders and related documents.
• Communicate with customers regarding service updates and equipment pickup.

Skills

Customer service experience

Organizational skills

Communication skills

Microsoft Office Suite proficiency

Job description

Job Title: Service Coordinator

Location: Halifax, NS

Pay Rate: $25.00/hour

Hours: Full-time, 40 hours per week (Temporary to Permanent)

Job Overview

Advantage Personnel is hiring a Service Coordinator on behalf of our client, a busy and well-established service department. We are looking for a professional, organized, and customer-focused individual to provide front-line customer support while coordinating daily service activities. This role includes administrative, communication, and light accounting duties to keep operations running smoothly.

Key Responsibilities

• Greet and assist customers at the service counter in a courteous and professional manner.
• Receive and process customer equipment for repair, ensuring accurate and complete documentation.
• Answer incoming calls, respond to inquiries, and take messages when required.
• Coordinate service department workflow to support timely completion of work orders.
• Prepare and process work orders, POS transactions, and related administrative documents.
• Perform data entry and basic accounting tasks related to service operations.
• Communicate with customers regarding service updates, parts availability, and equipment pickup.
• Maintain organized inventory records of equipment and parts received for repair.
• Perform additional duties as assigned to support overall department operations.

Requirements/Qualifications

• Previous experience in customer service, office administration, or service coordination.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Basic accounting or POS experience is considered an asset.
• Friendly, professional, and dependable demeanor.
• Basic knowledge of lawn and garden tools is an advantage.