service advisor - auto repair

Government of Canada; Peace River; On-site; CAD 40,000 - 50,000; Full time

Job summary

A governmental agency in Canada seeks a dedicated customer service representative responsible for addressing client inquiries and complaints, maintaining records, and providing information about services offered. Candidates should possess strong communication skills, attention to detail, and a valid driver's license. Benefits include a health care plan, dental plan, and free parking. This full-time position requires on-site attendance and offers a dynamic work environment that emphasizes teamwork and efficiency.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Learning/training paid by employer

Qualifications

• 1 year to less than 2 years of experience is required.
• Must have a valid driver's license and own vehicle.
• Criminal record check and reference required.

Responsibilities

• Answer written and oral inquiries from clients.
• Gather, research and prepare communications material.
• Address customers' complaints or concerns.
• Perform general office duties and maintain records.
• Explain services offered and their costs to clients.

Skills

Customer service skills

Interpersonal skills

Excellent oral communication

Excellent written communication

Computer proficiency (MS Office)

Education

Secondary (high) school graduation certificate

Tools

Database software

MS Excel

MS Outlook

MS Word

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Heavy equipment

Work setting

• Automobile repair services
• Service
• Automobile dealership

Responsibilities Tasks

• Answer written and oral inquiries
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Supervision

• Customer service clerk

Experience and specialization Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Additional information Security and safety

• Criminal record check
• Driver's validity licence check
• Driving record check (abstract)
• Reference required

Transportation/travel information

• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Other benefits

• Free parking available
• Learning/training paid by employer