Service Advisor

Cochrane Toyota; Town of Cochrane; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading automotive dealership in Cochrane is seeking a Service Advisor to act as the primary contact for service guests. The ideal candidate will have exceptional customer service skills and experience in the auto industry. Responsibilities include greeting customers, initiating consultations, and ensuring high satisfaction levels. Attractive compensation package and supportive work environment offered.

Benefits

Competitive compensation package

Health and Dental Benefits

Paid Time Off

RRSP matching

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Preferred 3-5 years of past experience as a service advisor or consultant.
• Excellent interpersonal, presentation, and relationship-building skills.

Responsibilities

• Greet our guests in a courteous & prompt manner.
• Initiate vehicle service consultations and document customer concerns.
• Maintain consistent contact with the guest regarding their vehicle's status.
• Schedule appointments and follow-up on special orders.
• Maintain a Customer Satisfaction score greater than the zone average.

Skills

Customer satisfaction

Interpersonal skills

Communication

Detail-oriented

Job description

About the Role:

Service Advisors are the primary contact with our service guests. They greet customers, listen to their needs, consult customers on their vehicles' needs , and deliver a high level of customer satisfaction. Cochrane Toyota is looking for individuals who are knowledgeable, detailed, and can communicate withstaff and customers through a variety of communication tools.

What Sets Us Apart?

We don’t just sell & service Toyotas, we build trust, move fast, and set the bar for what a dealership should be. At Cochrane Toyota, our focus is simple: people. That means our guests, our team, and our shared passion for the Toyota brand. We’re not here to follow industry standards—we’re here to redefine them. We're one of the most respected Toyota dealerships in the country, and we’ve got the awards to back it up—including 11 straight years as the Cochrane Readers' Choice Gold Dealership of the year, 11 straight years of recognition in Toyota Canada’s President’s Program and the coveted Platinum TSM Service Award.

We serve the Cochrane, Bow Valley, and Calgary regions—and our reputation is built on one thing: doing it better than anyone else.

What We'll Bring:

• A work environment built on teamwork, flexibility and respect.
• A competitive compensation package for top performers
• Continuous on the job training
• RRSP matching and Deferred Profit Sharing.
• Health and Dental Benefits Package
• Paid Time Off
• Great company culture
  

WhatYou'll Be Doing:

• Greeting our guests in a courteous & prompt manner
• Initiate vehicle service consultation over the phone or online communications, document customer concerns, recommend necessary maintenance.
• Pre-Generate repair orders based on guest work flow and any additional information provided during the appointment process.
• Discuss repairs with technicians and provide estimates as required.
• Maintain consistent contact with the guest for the duration of their vehicles service by updating on the status of their vehicle.
• Review the invoice with the customer and ensure their vehicle is ready for service delivery.
• Arrange alternate transportation for guests while their vehicle is being serviced.
• Schedule appointments for customers and follow-up on specially ordered parts and open work orders.
• Answer & Make Phone Calls & Emails to address any customer requests with the highest level of response and attention to detail.
• Maintain a Customer Satisfaction score that is greater than the zone average.
  

What you'll Bring:

• Proven record of achieving exceptional customer satisfaction
• Preferred 3-5 years of past experience as a service advisor, assistant servicemanager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Excellent interpersonal, presentation and relationship-building skills

The Application Deadline is August 15th, 2025

Only successful applicants will be contacted.