Service Advisor

Rock Country; Thompson; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading automotive dealership in Thompson, MB, is seeking an experienced Service Advisor. The role involves connecting customers with the service department, assessing vehicle concerns, and suggesting repairs. Candidates should have excellent communication skills and a valid Driver's License. A commitment to a long-term career with opportunities for advancement is essential. The company offers competitive compensation, training, and a supportive work environment.

Benefits

Competitive Compensation Package

Group Health Benefits

Training & Development Support

Opportunities for Career Advancement

Fun & Supportive Culture

Qualifications

• Valid Driver's License (MANDITORY).
• Previous automotive service is considered an asset.
• A desire for a long-term career with a growing organization.

Responsibilities

• Answering incoming phone calls and inquiries related to vehicle servicing.
• Consulting with automotive technicians regarding required repairs.
• Scheduling service and repair appointments.

Skills

Excellent communications skills

Ability to develop relationships to ensure customer loyalty

Ability to multi-task and thrive in a fast-paced environment

A team player attitude

High attention to detail

Job description

Job Description

Rock Country GM in Thompson, MB has an immediate opening for an experienced Service Advisor to join our successful dealership. There are great opportunities to advance within the company and create the work environment you want to be a part of. We are passionate about long-term relationships with our teammates, clients, and communities.

If you are result-driven, goal-oriented, great with customers, and are looking for a career opportunity then look no further! We provide the best management team, a friendly work environment, and the opportunity for advancement within the organization.

Overview

A Service Advisor connects customers with the service department in a dealership or repair shop. They assess vehicle concerns, suggest repairs, and coordinate with technicians. The role requires strong communication, automotive expertise, and excellent customer service.

Major Responsibilities

• Answering incoming phone calls and inquiries related to vehicle servicing.
• Consulting with automotive technicians regarding required repairs and or maintenance work and providing repair options to our clients.
• Determining and recommending maintenance based on age, mileage and history of a vehicle.
• Scheduling service and repair appointments.
• Acting as liaison between customers and technicians and managing the status of work orders.
• Operating computerized work order systems.
• Monitoring the progress of each vehicle throughout the day and updating customers.
• Communicating with staff and customers in a friendly and professional manner.
• Explaining all completed work and charges to customers.
• Other duties as assigned by manager

Continuous Learning & Improvement

We are committed to our employee’s continuous learning and development and as such, training is provided through orientation, appointment coordinator training program, self-assessments and coaching sessions and demonstrations with managers.

Qualifications & Skills

• Excellent communications skills
• Ability to develop relationships to ensure customer loyalty
• Ability to multi-task and thrive in a fast-paced environment
• A team player attitude, with integrity, positive energy, work ethic, and urgency
• High attention to detail and comfort in using technology for most day-to-day functions
• A desire for a long-term career with a growing organization
• Valid Driver's License(MANDITORY)
• Previous automotive service is considered an asset

Why Work for the Twin Motors Auto Group

• Competitive Compensation Package & Group Health Benefits
• Training & Development Support
• EAP Online Health
• Vehicle Purchase & Service Incentives
• Opportunities for Career Advancement
• Employee events
• Employee recognition & rewards
• Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!

Twin Motors Auto Group strives to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know at