Service Advisor

Steele Auto Group Careers; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent automotive group in Fredericton is hiring a Service Advisor. You will serve as the primary contact for customers, addressing their vehicle maintenance needs and providing estimates. Strong communication and customer service skills are essential. This role offers a competitive hourly wage and various employee benefits, making it a great opportunity for growth in the automotive industry.

Benefits

Flexible Health & Dental Plans

Employee Discounts

Retirement Savings Plan

Mental Health & Wellness Support

Qualifications

• At least three years of customer service experience.
• Strong interpersonal skills: a good listener who can cultivate relationships.
• Excellent communication skills are required.

Responsibilities

• Determine automotive problems and services by listening to customer descriptions.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor.

Skills

Sales Experience

Time Management

Customer Service

Dealership Experience

Automotive Service

Job description

Overview

At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre a part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You your passion your purpose your potential.

Fredericton Hyundai is seeking a Service Advisor to join our team!

As a Service Advisor with Fredericton Hyundai you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers assessing vehicle issues providing cost estimates and coordinating service appointments. If you have strong communication skills automotive knowledge and a passion for ensuring customer satisfaction this role presents a fantastic opportunity to excel in the automotive service industry.

Hourly Wage Range : 19.65 - 23.00 plus performance bonus

Responsibilities

• Determine automotive problems and services by listening to customers descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials supplies and labor
• Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers publications
• Enhance the stores reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Requirements

• At least three years of customer service experience
• Previous experience in an Automotive Service Advisor role is considered an asset
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver's license with acceptable driver's abstract

Why You'll Love Steele Auto Group

• At Steele Auto Group youre not just joining a company—youre joining a community. Were all about:
• A Fun & Supportive Team: Join a crew of outgoing motivated professionals who will mentor, support and cheer you on.
• Flexible Health & Dental Plans: Six cost-shared options tailored to your lifestyle.
• Growth Opportunities: We promote from within and support your professional journey.
• Employee Discounts: On vehicle purchases, parts and service at any of our locations.
• Retirement Savings Plan: Employer-matched up to 4% (and up to 5% after 5 years) because your future matters.
• A fun fast-paced culture: No two days are the same.
• Making a difference: Through community partnerships and exciting campaigns.
• Mental Health & Wellness Support: 24 / 7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP).

Steele Auto Group is more than just a workplace—it's a place where your talents are recognized, your growth is championed and your potential is limitless. We prioritize internal promotion and invest in developing our people.

Apply now and start driving your career forward with a team that's got your back!

Based in Fredericton NB

Required Experience : Unclear Seniority

Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary : 19 - 23