Service Account Manager

Otis College of Art and Design; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading elevator and escalator company is seeking a motivated Service Account Manager in New Brunswick and Prince Edward Island. In this role, you will build customer relationships, manage renewals, and achieve sales objectives. Successful candidates should have at least 2 years of relevant experience and a bachelor’s degree. Strong communication and leadership skills are crucial. The company offers extensive training and a dynamic working environment.

Qualifications

• 2+ years of sales, project, or account management experience.
• Strong written and verbal communication skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Prospect and maintain customer relationships for sales goals.
• Manage renewals and customer satisfaction.
• Provide accurate sales forecasting.

Skills

Sales experience

Customer satisfaction

Strong communication skills

Leadership skills

Time management

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft software

CRM systems

Job description

Date Posted: 2025-06-26

Country: Canada

Location: LOC1212 120 Ashburn Lake Road, Saint John, New Brunswick, Canada, E2J 5E2

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Service, Account Manager, responsible for territory sales, margin growth & customer satisfaction for all customers within New Brunswick and Prince Edward Island territory.

Overview

Otis Elevator Company is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry\'s largest Service portfolio.

On a typical day you will

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

What you will need to be successful

• 2+ years of sales experience preferred or project management or account management experience.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Candidate must be customer centric with a strong desire to achieve customer satisfaction.
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• bachelor’s degree or equivalent work experience required.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!

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