Senior Telecom Specialist

Saint Elizabeth; Markham; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Markham is looking for a Telecom Specialist to maintain and support their contact center and telecom infrastructure. Responsibilities include managing telephony services, providing support to internal customers, and overseeing project implementations. Candidates should possess a diploma in Computer Science, proficiency in telecom software, and strong communication skills. This role offers a competitive compensation package and a flexible work environment.

Benefits

Competitive Compensation

Flexibility & Support

Growth & Development

Qualifications

• College Diploma in Computer Science or Information Systems or other technically relevant degree.
• Proficiency in telecom software tools for network monitoring, configuration management, and troubleshooting.
• Excellent communication skills for interacting with stakeholders, vendors, and customers.
• Ability to stay updated with the latest industry trends and technologies, including 5G, fiber optics, and cloud-based telecom solution.
• Project management experience in managing large-scale telecom projects, including budgeting, scheduling, and resource allocation.
• Strong understanding of network architectures, including IP, MPLS, SD-WAN, VoIP, and wireless network.
• Ability to collaborate with development, operations, and security teams, and effectively communicate technical issues to non-technical stakeholders.

Responsibilities

• Maintains Corporate, SDC, Clinic & Satellite telephony infrastructure.
• Coordinate telephony services with vendors, liaising with contractors and telephone company representatives.
• Provide telephony support to SE Health organization SDCs and LOBs.
• Perform weekly on-boarding and off-boarding of staff provided by HR.
• Review and validate telecom invoices prior to payment.
• Call center changes and troubleshooting.
• Troubleshoot equipment failure and malfunctions.
• Modify equipment to ensure full and proper usage of systems.
• Perform system patching updates and software upgrades.
• Work with Business units to identify requirements during office moves or new clinic setups.
• Represent telephony during project design and implementation.
• Assist in the layout and design of new communications systems.
• Provide research for innovative telecom products.

Job description

Overview

JOB SUMMARY: To maintain and support SE Health’s NICE CXOne’s Contact Center and telecom infrastructure.

Job Responsibilities

• Maintains Corporate, SDC, Clinic & Satellite telephony infrastructure
• Coordinate telephony services with vendors such as telcos, hardware vendors on new services, changes, troubleshooting, etc. Liaise with contractors and telephone company representatives to coordinate and assist with new installations and upgrades
• Provide telephony support to SE Health organization SDCs and LOBs (email, JIRA and onsite telecom support to internal customers, also provide in-person support as needed)
• Perform weekly on-boarding and off-boarding of staff provided by HR.
• Review and validate telecom invoices prior to payment
• Call centre changes and troubleshooting (find calls, changing agent skills, call flow modifications)
• Troubleshooting — Troubleshoot, Diagnose, engage and coordinate with vendor for the resolution of equipment failure and malfunctions.
• Modify equipment to ensure full and proper usage of systems and equipment
• Software Upgrade — Perform system patching updates, security certificates, software upgrades to the latest operation version to keep the SE Health environment current with industry standards
• Research Development — Work with Business units to identify requirements during office moves or new clinic setups
• Represent telephony during project design and implementation, identifying and addressing issues impacting telecom service
• Assist in the layout and design of new communications systems
• Provide research for innovative telecom products, providing telephony solutions to business needs

Qualifications

• College Diploma in Computer Science or Information Systems or other technically relevant degree
• Proficiency in telecom software tools for network monitoring, configuration management, and troubleshooting
• Excellent communication skills for interacting with stakeholders, vendors, and customers.
• Ability to stay updated with the latest industry trends and technologies, including 5G, fiber optics, and cloud-based telecom solution
• Project management experience in managing large-scale telecom projects, including budgeting, scheduling, and resource allocation
• Strong understanding of network architectures, including IP, MPLS, SD-WAN, VoIP, and wireless network
• Ability to collaborate with development, operations, and security teams, and effectively communicate technical issues to non-technical stakeholders

Why Join SE Health?

• Competitive Compensation– Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay and exclusive staff perks.
• Flexibility & Support– Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact– As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development– Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE Health, our people are everything—and our Home Office is an important part of that culture. When you choose to join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact—supporting our direct care teams, driving strategic growth, and helping to shape the future of health care. As a member of our amazing Home Office team, you’ll collaborate with passionate colleagues, bring bold ideas to life, and contribute to meaningful work that supports thousands of care interactions each day. We believe in growing together, investing in our people, and creating an inclusive workplace where you can be yourself. Learn why you come first at SE Health.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at [e-mail] at your earliest convenience.