Senior Technology Account Manager Delivery - Calgary

Capgemini; Calgary; On-site; CAD 120,000 - 150,000; Full time

Job summary

A global technology consulting firm in Calgary is seeking a Senior Technology Account Manager Delivery. The role involves managing client relationships, ensuring optimal delivery of services, and leading teams across various projects. The ideal candidate will have over 10 years of delivery experience and expertise in data and analytics services in cloud environments. This position offers the opportunity to work in a dynamic setting with a focus on growth and transformation.

Qualifications

• 10+ years of overall Delivery experience, with 8+ in a client facing role.
• Strong experience in Cloud Data management and analytics.
• Demonstrated ability to lead large teams and manage multiple projects.

Responsibilities

• Serve as a liaison between commercial and delivery organizations.
• Lead a team of associates and third-party suppliers.
• Build and maintain key client relationships.

Skills

Delivery experience

Data and Analytics experience

Cloud Data Lake experience

Client relationship management

Agile project management

Tools

AWS

Azure

Google Cloud

Job description

Job Description - Senior Technology Account Manager Delivery - Calgary (051621)

Senior Technology Account Manager Delivery - Calgary

The Opportunity

The North America Engagement Partner (EP) plays a critical and meaningful role in the success of North America Insights and Data’s delivery and growth within our client’s ecosystem . At an account, in partnership with the Account Executive (AE), the EP is instrumental in crafting a healthy balance between transforming, delivering the current book of business (60%), and helping expand win new business (40%). From a client standpoint, EP is the single point of contact for all Sales & delivery matters on‑site or offshore for Insights and Data related work.

Along with the AE who leads all areas including I&D,the EP provides a unified view of Capgemini’s delivery andproject status to the client.

The EP will work in close coordination with the AE on account growth/mining / land and expand initiatives.

The EP is guided by the AE on account specific P&L goals and plans.

Key Responsibilities

• Operating as part of the unified delivery organization, the EP acts as a link between our commercial and delivery organizations crafting the right balance between new business pursuits, delivery, and transformation of the current book of business.
• Serves as a senior onsite delivery liaison supporting the client and internal teams and works closely with AE to ensure alignment of delivery to client’s key objectives and improved delivery governance.
• Leads a team of Capgemini associates and third-party suppliers onshore and offshore
• Mentors the team on tools and processes to run projects, participates in hiring decisions and conducts performance appraisals of staff.
• Responsible for defense of the current portfolio as well as sequential/organic growth within the current book of business.
• Accountable for achieving Account sales and delivery KPIs and run internal account operations – these include operations, process, coordination etc.
• From a client standpoint, establish oneself as the single point of contact for delivery on all existing contracts; the EP lends credibility to new pursuits by using our knowledge of the client’s business.
• Builds and maintains key client relationships along with the Client Partner, is consultative in proposing new ways of managing as well as transforming current business.
• Leads and Drives client QBR and Steering committee meetings.
• Provides full and accurate communication with the internal and external customer and vendors.
• Responsible for handling CSAT score working with internal stakeholders.

Required Experience

• 10+ years of overall Delivery experience, with 8+ in a client facing role leading delivery of data & AI services.
• 8+ Years of Data and Analytics experience preferably 5+ years in the Cloud Data Lake space
• Cloud Data Lake space / Cloud Data management experience on AWS or Azure or Google as an architect will be highly desired
• Deep Legacy Hadoop (on‑prem Hadoop) or Legacy Data Warehouse experience can be substituted for Cloud Data experience if the experience is deep and really strong
• Exposure to Reporting and Data Science at a conceptual level is required
• Ability to design and communicate solutions and offers designed by the team to the client without assistance will be required
• Strong client case study experience thinking on one’s feet will be required and will be tested in the interview process through a scenario modeling (case) experience
• Ability to engage senior client executives, i.e., C‑suite, and Line of Business Executives in one‑on‑one discussions.
• Demonstrated experience managing deliveries across multiple projects utilizing the global delivery model spanning on‑site, on‑shore, and off‑shore locations.
• Should be adept at managing large teams.
• Large scale agile experience will be required. Scrum or other agile certifications will be highly preferred
• Committed to exceeding customer expectations and to the highest standards of excellence.
• Able to build confidence and trust with customers.
• Display effective analytical skills.

Successful EPs have a healthy mix of account management, client management, delivery leadership, and bid management, financial management skills. In addition, s/he is well versed with Digital & cloud Transformation and in the data and analytics space leveraging the full suite of Capgemini and competitor capabilities to help guide clients along their Digital journey.

If you’re comfortable with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.