Senior Technical Support Engineer - AI/SaaS, Remote

Jobgether; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is searching for a Technical Support Engineer based in Canada. In this role, you will leverage your extensive expertise to address complex client issues and enhance internal processes. Your responsibilities will include mentoring junior staff, liaising with engineering teams for bug resolution, and influencing product quality. The position allows for a flexible remote-first work environment, with a range of benefits including unlimited vacation and comprehensive health coverage.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Flexible Work Schedule

Learning & Development Budget

Qualifications

• 6+ years in technical support, ideally in senior roles.
• Experience with SaaS/PaaS and AI-based products.
• Strong skills in troubleshooting and customer service.

Responsibilities

• Triage and resolve complex client support issues.
• Liaise between Support and Engineering.
• Mentor Tier I team members.

Skills

Technical troubleshooting

Customer service

Problem-solving

RESTful APIs

CI/CD

Tools

Postman

Swagger

Job description

A technology solutions provider is searching for a Technical Support Engineer based in Canada. In this role, you will leverage your extensive expertise to address complex client issues and enhance internal processes. Your responsibilities will include mentoring junior staff, liaising with engineering teams for bug resolution, and influencing product quality. The position allows for a flexible remote-first work environment, with a range of benefits including unlimited vacation and comprehensive health coverage.