Senior Technical Support Engineer

Cabco Communications & Lakeview Electric; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing technology company in Dartmouth is seeking a Senior Technical Support Engineer. The ideal candidate should have over 5 years of IT support experience, strong communication skills, and a customer service orientation. Responsibilities include resolving technical issues, improving client satisfaction, and collaborating with teams. Competitive compensation and comprehensive benefits are offered.

Benefits

Competitive compensation and comprehensive benefits

Company pension match plan

On-the-job paid training and mentoring

Paid vacation and milestone service awards

Employee wellness focus

Qualifications

• 5+ years of experience in IT support or technical engineering roles.
• Strong knowledge of Microsoft 365 is required.
• Ability to communicate statuses and outcomes clearly.
• Willingness to undergo further training and certifications.

Responsibilities

• Investigate and resolve technical issues, documenting steps taken.
• Own customer issues from report to resolution.
• Collaborate with teams to ensure customer satisfaction.

Skills

Client service orientation

Technical troubleshooting

Problem-solving abilities

Communication skills in English

Organization skills

Education

Post secondary education in Information Technology

Tools

Active Directory

Azure

AWS

MS Exchange 2013 or later

VMware / Hyper-V

MS Server 2012 or later

Microsoft 365

Job description

Overview

Senior Technical Support Engineer to work from our Dartmouth office. Ideal candidates have a clear client service orientation and are comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve issues. Must be able to follow standard procedures for proper handoff of unresolvable issues to appropriate internal teams to maximize customer satisfaction.

We are looking for a self-motivated person willing to take ownership of customer issues reported and see those problems through to resolution. Technically you will have experience applying a broad range of current IT tools and solutions in business environments.

Responsibilities

Key responsibilities include:

• Investigate and resolve technical issues, research solutions, and document steps taken.
• Own customer issues from report to resolution and communicate status and outcomes clearly.
• Follow standard procedures for handoff of unresolved issues to appropriate internal teams.
• Utilize a broad range of IT tools and solutions in business environments.
• Collaborate with teams to ensure customer satisfaction and timely resolution.

Key Knowledge Base

• Back office and data centre hardware infrastructure (SAN Server grade hardware, Backup solutions, PDUs)
• Active Directory
• Cloud based deployments
• Azure
• AWS
• Scripting with VBScript, Batch Commands, SQL, PowerShell
• MS Exchange 2013 or later
• VMware / Hyper-V
• MS Server 2012 or later
• MS Windows 10 or later
• Office 365 Management & Deployment
• Fortinet / Checkpoint or other enterprise solutions
• Setting up remote access VPNs
• Creation of VLANs and traffic policies
• Knowledge of current security best practices

Qualifications

Post secondary education in Information Technology, Computer Science, Networking, or IT Support.

Experience 5 or more years in an IT support, technical support, or technical engineering capacity.

Strong knowledge in Microsoft 365

Customer service excellence is required.

Communication skills in English (written and verbal) are essential.

Technical troubleshooting and problem-solving abilities.

Organization skills.

Learning mindset and willingness to complete required training and certifications as necessary.

Valid driver's license.

Asset qualifications (preferred) include intermediate knowledge of the following:

• Antivirus / EDR solutions
• Backup solutions Local and Online
• Windows Server management
• SAN / NAS shared storage
• Networking Architecture
• IP Telephony

What Cabco brings to the table

• Competitive compensation with comprehensive benefits package.
• A focus on employee wellness
• Company pension match plan
• Paid vacation and milestone service awards
• Use of company vehicle (if deemed necessary)
• On-the-job paid training, mentoring, and opportunity for career growth
• An amazing team and company that lives with our core values of our people, customers, community, growth, integrity, and safety

If you are interested in being part of a growing company driven by innovative technology and a goal to be the best at what we do, we look forward to hearing from you.

At Cabco we are committed to an inclusive, accessible environment where all employees and customers feel valued, respected, and supported and free from all types of discrimination and harassment. We encourage applications from qualified African Nova Scotians, racially visible persons, women (applying for non-traditional positions), persons with disabilities, Aboriginal persons, and persons of the 2SLGBTQ community. We feel it is important as an organization to have a team that reflects the diversity of our customers and communities in which we work, live, and play.

Required Experience: Senior IC

Employment Type: Full Time

Experience: years

Vacancy: 1