Senior Technical Service Representative

Best Buy Canada; Cornwall; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology retailer is hiring a Senior Technical Service Representative in Cornwall, Ontario. In this role, you will support team development and ensure an amazing customer experience. Responsibilities include team management and providing delivery services. Ideal candidates should have at least 1 year of experience, the ability to lift heavy items, and a valid driver's license. The work environment values inclusion and personal growth.

Benefits

Employee discounts on tech

Competitive compensation and benefits

Flexible schedules

Supportive leadership

Training programs for skills development

Qualifications

• 1 year of similar experience in a technical service role.
• Ability to lift up to 50 lbs.
• Valid driver's license with a clean driving record.

Responsibilities

• Support team lead in recruiting and developing the Services team.
• Create an amazing customer experience at the service desk.
• Provide delivery and installation services for customers.

Skills

Customer service

Team support

Flexibility

Job description

Overview

You’ll love it here! We are hiring immediately for a senior technical service representative, which we call senior service agent. In this role, you will help develop and support the services team and work together to create an amazing customer experience. Join us and grow your career with our retail team as a senior technical service representative.

What You’ll Do

• Support the team lead in recruiting, scheduling, mentoring, and developing the Services team
• Create an amazing customer experience at the service desk
• Provide delivery and installation services for our customers in their homes
• Ensure vehicles and equipment are well maintained
• Cultivate an inclusive team and learning culture

What We’re Looking For

• 1 year of similar experience
• Must be at least 18 years old
• Ability to lift up to 50 lbs
• Valid driver’s licence with a clean drivers abstract
• Successful completion of criminal background check
• Enthusiasm to support and assist our customers
• Flexibility to adapt to dynamic situations in a fast-paced environment

Why You’ll Love It Here

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team! We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country. Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).

Unit 6 - 501 Tollgate Road West, Cornwall, ON K6H 0B4