Senior Technical Manager

Netcracker; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A global software leader in Calgary seeks a Senior Technical Manager to oversee solution delivery and manage teams. You will coordinate incidents, enhance processes in telecommunications, and develop training for new developers. The ideal candidate will have experience in telecom and a strong educational background. This full-time position offers comprehensive benefits including bonuses and health services.

Benefits

Discretionary bonuses

Health and dental benefits

Qualifications

• 5+ years of application software implementation experience.
• Minimum 5 years in a technical position in a telecom company.
• Experience supervising IT teams.

Responsibilities

• Oversee solution delivery and execution.
• Coordinate a team of developers.
• Lead technical triage processes.

Skills

Leadership

Technical expertise in telecommunications

Problem-solving

Communication

Education

Bachelor’s degree in Telecommunications, Computer Engineering, or Computer Science

Job description

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with Cloud Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting‑edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we’re leading it.

Position: Senior Technical Manager

Terms of Employment: Full‑time / Permanent

Hours of Work: 40 hours / week

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD and voluntary RRSP.

As a Senior Technical Manager you will be responsible for overseeing the end‑to‑end solution delivery including planning, execution, monitoring, and closure, working closely with IT/Engineering and cross‑functional teams. You will be required to provide subject‑matter expertise upon request by various teams in such areas as telecommunications, data communications, information systems and technology infrastructure design, administration, security, maintenance and support for both client‑driven and Netcracker’s internal projects. You will often create training programs for new developers. Your role will include leading the development, implementation and maintenance tasks for systems and processes as required by the project, including troubleshooting any potential issues. You will make key decisions that relate to continuous improvement within all areas of technical operations and supervise developers responsible for these tasks. You will also oversee activities pertaining to release deployment, major promotion launches, customer migration and other important milestones.

Role and Responsibilities

• Coordinating a team of 10 people, growing Netcracker Order Entry component expertise, building the learning path for cloud components in the support department;
• Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
• Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimise the flow;
• Participating in on‑call shifts and supporting release installations;
• Driving performance problems investigation: analysing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread‑dump analysis, and different monitoring systems;
• Coordinating communication between L2 and L3 teams to improve the KPIs and meet the SLA requirements;
• Participating in workshop sessions with business users and the support team to collect comprehensive business requirements, clarify the system behaviour and suggest design improvements; and
• Creating training programs for new developers.

Required Qualification

• A Bachelor’s degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field;
• Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs;
• Minimum 5 years of experience in a technical position in a telecom company;
• Minimum 3 years of experience supervising teams of IT professionals;
• Excellent knowledge of Business Support Systems ("BSS") and Operation Support Systems ("OSS");
• Thorough experience in coordinating and overseeing internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation across diverse geographic locations;
• Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
• Experience in developing and delivering training programs for software developers;
• Proven knowledge of software development life cycle;
• Detailed experience with investigation of system performance issues and using associated tools;
• Ability to travel on short notice for varying periods of time;
• Fluent English language as a principal business communication language.

Candidate Privacy Notice

Netcracker Technology ("Netcracker" or "we" or "us") is responsible for deciding how the personal information that you provide as part of your application for a job with Netcracker is used. We are made up of various group companies. This notice provides you with key information about how the Netcracker company you are applying to will use your Data.

Definitions to help you understand this Privacy Notice

• Data: Any Personal Data, and where relevant, any Special Categories of Personal Data.
• Personal Data: Any information about Employees, who can either be directly identified from the data or indirectly identified if that information was connected with other information.
• Processing: Any handling of an Employee’s Personal Data including (but not limited to) the collection, storage, organising, use and destruction of that data.
• Special Categories of Personal Data: Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, trade‑union membership, genetic data or biometric data, and data concerning health or sex life and sexual orientation.

The kind of information we hold about you

• your CV;
• your covering letter;
• your online application through Greenhouse;
• any information you provide to us during an interview.

We may also collect, store and use the following Special Categories of Data, including:

• information about your race, ethnicity, religious beliefs, sexual orientation or political opinions; and
• information about your health, including any medical condition, health and sickness records.

We will use the Data we collect about you to:

• assess your skills, qualifications, and suitability for the applicable role;
• carry out background and reference checks, where applicable;
• communicate with you about the recruitment process; and
• keep records related to our hiring processes.

We have a legitimate interest in Processing your Data to make sound, fair and justifiable recruitment decisions, to benefit the Netcracker business.

How do we use Special Categories of Personal Data?

• We will use information about your disability status to consider whether we need to provide appropriate adjustments during the recruitment process; and
• We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation to ensure meaningful equal opportunity monitoring and reporting.

The above Processing is being conducted for the purposes of carrying out obligations and exercising rights in the field of employment law.

What happens if you don’t provide any relevant Data?

If you fail to provide any Data when requested (following the initial Data you are submitting on this site), we will not be able to evaluate your application and therefore process your application further.

Automated decision‑making

You will not be subject to decisions that will have a significant impact on you based solely on automated decision‑making.

Why might we share your Data?

• Other companies within the Netcracker group of companies, which are based in the United States. If you are applying to us from the EU, the internal transfer of Data to the United States of America will be subject to appropriate additional safeguards, such as the privacy shield, or the EU Standard Contractual Clauses.
• Greenhouse Software, Inc, a cloud based services provider located in the United States of America and engaged to help Netcracker manage the recruitment and hiring process. The transfer will be subject to appropriate additional safeguards under the privacy shield.
• Certain third‑party organisations that Netcracker will engage to help evaluate your application, who are located both inside and outside of the EEA.

We will retain only limited aspects of your Data for a period of two years after we have communicated our decision to you. We may also retain your application so we can consider you for future roles, if this is acceptable to you. After these periods, we will securely destroy your Data.

Under certain circumstances, by law you have the right to:

• Request access to your Data (commonly known as a "data subject access request").
• Request correction of the Data that we hold about you.
• Request erasure of your Data.
• Object to Processing of your Data.
• Request the restriction of Processing of your Data.
• Request the transfer of your Data to another party.

For any questions about this privacy notice, please contact [e-mail]. You have the right to make a complaint in relation to how your data is used at any time to the supervisory authority in the country you are resident in, where you work, or where the alleged infringement of your data rights took place.