Senior Technical Consultant/Manager, Senior ServiceNow Developer

KPMG LLP Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading consulting firm in Ottawa is seeking an experienced ServiceNow Developer to enhance application capabilities and support various integrations. Candidates should possess strong customization and development skills within the ServiceNow platform, with a focus on agile team collaboration. This role emphasizes providing solutions while working in a supportive, inclusive work culture.

Qualifications

• 4-6 years of experience with ServiceNow, including custom development.
• Proficient in JavaScript, HTML, CSS, XML, REST/SOAP Web Services.
• Experience in delivering medium to large-scale implementations.

Responsibilities

• Develop and tailor ServiceNow applications.
• Engage with ServiceNow applications like ITSM and HRSD.
• Document design and development processes.

Skills

ServiceNow scripting using JavaScript

Custom development and configuration in ServiceNow

Understanding of Business Rules and Script Includes

Customizing ServiceNow user interface

Troubleshooting technical issues

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG’s Technology Consulting Advisory Practice strives to deliver business benefits from a broad range of technologies, helping our clients develop high-performing IT functions and leverage investments in current systems to deliver significant business value.

What you will do

• Develop, set up, and tailor ServiceNow applications for both new and existing deployments.
• Engage with a variety of applications in ServiceNow, including ITSM, HRSD, ITOM, and CSM.
• Establish and configure functional data, including Notifications and Service Level Agreements.
• Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
• Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
• Conduct design, development, unit testing, and troubleshoot system and integration testing.
• Document the design, development processes, unit test cases, and implementation plans.
• Advise on Administration settings and best practices.
• Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.
• Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.

Providing you with the support you need to be at your best

What you bring to the role

• At least 4-6 years of experience with ServiceNow, including custom development and configuration
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.