Senior Strategic CSM – Enterprise Email & MarTech (Remote)

Apply Digital; Remote; CAD 80,000 - 100,000; Full time

Job summary

A global digital transformation partner is seeking a Strategic Customer Success Manager for their Marketing Services team. This senior-level role requires strong email marketing expertise, project management skills, and the ability to lead enterprise client relationships. The ideal candidate has experience with marketing automation platforms and must be adept at translating client goals into actionable marketing strategies. The position encourages collaboration with cross-functional teams and offers opportunities to contribute significantly to client success, backed by a supportive company culture.

Benefits

Generous vacation policy

Learning opportunities

Customizable benefits

Flexible work arrangements

Qualifications

• 7+ years of experience in Email Marketing, CRM, or Lifecycle Marketing within an agency, SaaS, or marketing technology environment.
• Proven experience managing enterprise or multi-brand clients with complex marketing automation and data structures.
• Strong working knowledge of marketing automation platforms.

Responsibilities

• Serve as the primary contact for enterprise-level clients, ensuring deliverables align with business goals.
• Translate client goals into actionable marketing objectives.
• Manage all campaign activities including email builds and deployment coordination.

Skills

Email Marketing

CRM

Lifecycle Marketing

Project Management

Client Relationship Management

Tools

Iterable

Braze

Salesforce Marketing Cloud

Job description

A global digital transformation partner is seeking a Strategic Customer Success Manager for their Marketing Services team. This senior-level role requires strong email marketing expertise, project management skills, and the ability to lead enterprise client relationships. The ideal candidate has experience with marketing automation platforms and must be adept at translating client goals into actionable marketing strategies. The position encourages collaboration with cross-functional teams and offers opportunities to contribute significantly to client success, backed by a supportive company culture.