Senior Specialist, Talent Insights & Reporting

Lightspeed Commerce; Montreal (administrative region); Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading tech company in Montreal is seeking a Senior Specialist, Talent Insights & Reporting. The ideal candidate will have over 5 years of experience in the Workday ecosystem and be proficient in advanced reporting techniques. They will lead the development of the reporting framework, ensuring effective insights for business decisions. This role offers a flexible work environment and numerous employee benefits, fostering both professional growth and community impact.

Benefits

Flexible paid time off

Health and wellness credit

Training opportunities

Computer purchase program

Qualifications

• 5+ years of hands‑on experience within the Workday ecosystem.
• Proven track record of managing high‑stakes reports.
• Excellent written and verbal communication skills in English.

Responsibilities

• Spearhead initiatives to increase adoption of reporting tools across the organization.
• Support the development of the overall Insights roadmap.
• Act as a consultant to P&C Heads of Region and business leaders.

Skills

Workday ecosystem experience

Complex Calculated Fields

Advanced reporting

Data analysis and reporting

Excellent communication skills

Education

Bachelor’s degree in Human Resources, Statistics, Data Science

Tools

People Analytics tools (Prism, Looker, Tableau)

Job description

Senior Specialist, Talent Insights & Reporting (Workday)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Senior Specialist, Talent Insights & Reporting to join our Talent Operations, Systems and Insights team. You will transform raw people data into strategic business intelligence. This role serves as the lead architect of the organization’s People & Culture reporting ecosystem, ensuring that every member of the P&C team—from Business Partners to Heads of P&C, executive leadership, and other key strategic partners—are empowered, literate and have access to accurate, high‑impact insights for critical decision‑making.

What you’ll be doing

• Spearhead initiatives to increase adoption and utilization of P&C reporting tools and insights across the organization. Build learning personas and tailored offerings to upskill P&C staff and lead the transition from requesting reports to ensuring “non‑data” people become confident “data champions.”
• Support the development of the overall Insights roadmap that prioritizes automation and self‑service; communicate updates regularly to our P&C department.
• Act as a consultant to the P&C Heads of Region and other business leaders, identifying analytical trends and surfacing them at the executive table.
• Implement an intake framework that shifts the team from “Order Takers” to “Problem Solvers,” guiding towards data requests tied to a specific business problem or OKR.
• Provide technical guidance to Analysts, fostering a culture of knowledge sharing and high‑quality system standards.
• Review ServiceNow trends to identify common reporting friction points and implement self‑service solutions (Dashboards, Discovery Boards).
• Work with stakeholders to gather requirements, propose scalable reporting solutions, ensure reporting offerings meet the business requirements. Expand security roles and build calculated fields to enhance functionality of reports when needed.
• Contribute to the development of Key Performance Indicators (KPIs) for all new people initiatives to define success measures and metrics.
• Bridge the gap between Workday and Looker dashboards working in close collaboration with our Corporate Data and FP&A teams.
• Research and assess the adoption of new reporting tools and AI opportunities that contribute to the development of our people analytics and reporting.
• Define and monitor Insights best practices, including maintaining functional and requirement documents and ensure the successful delivery of TSI audit requirements related to reporting.
• Provide support for integration report change requests or new integration builds, collaborating closely with the Information Systems (IS) team.
• Perform advanced root cause analysis for complex system errors, implementing sustainable fixes rather than temporary workarounds.

What you need to bring

• 5+ years of hands‑on experience within the Workday ecosystem.
• Expert‑level proficiency in creating complex Calculated Fields, mastery of Advanced, Matrix, Composite, and nBox reporting.
• Proven track record of building and managing high‑stakes reports such as Board of Directors decks, Sustainability (ESG) reporting, or Annual Reports.
• Deep knowledge of configuring custom reports and handling large data sets.
• A history of identifying system inefficiencies and successfully implementing sustainable fixes based on best practices.
• Experience working in agile/pod environments, acting as the “Product Owner” for People Data.
• Experience working within or closely with a People function, demonstrating a deep understanding of HR lifecycles (Recruitment, Turnover, Compensation, and Diversity metrics).
• Excellent written and verbal communication skills in English. Fluency in English is required for this position.

Even better if you have, but not necessary

• Bachelor’s degree in Human Resources, Statistics, Data Science, or any combination of training and experience relevant for the role.
• Background working as an HR Business Analyst or Data Analyst.
• Experience working with People Analytics tools (Prism, Looker, Tableau, etc.).

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

Benefits

• A flexible work environment that empowers you to do your best work (3 days a week in office).
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career‑defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to your community.
• Interest groups, employee‑led networks, social committees to sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one‑stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual‑listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.