Senior Specialist, Compliance and Quality Assurance

CMHC; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian housing agency in Ottawa seeks a Senior Specialist for Compliance and Quality Assurance. This position involves analyzing program delivery and mitigating operational risks while collaborating with stakeholders. Candidates should have extensive experience in housing programs and risk management, with strong analytical and communication skills. The role offers a competitive benefits package and fosters an inclusive workplace culture.

Benefits

Annual paid vacation

Performance incentive

Defined benefit pension plan

Comprehensive group insurance

Training and mentorship opportunities

Inclusive workplace culture

Qualifications

• Minimum seven years experience in housing programs, risk management, finance, or business operations.
• Experience in quality assurance, compliance, and operational risk oversight.
• Ability to communicate complex findings clearly to diverse audiences.

Responsibilities

• Plan and coordinate internal quality assurance reviews.
• Conduct assessments to evaluate compliance with program requirements.
• Prepare reports and communicate findings to stakeholders.

Skills

Housing programs knowledge

Risk management

Financial statement analysis

Communication skills

Stakeholder relationship management

Education

CPA designation or progress towards completion

Tools

Data analytics tools

Job description

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that is committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Housing Policy and Programs 1B Risk Management team in the role of Senior Specialist, Compliance and Quality Assurance. You will provide expert analysis and recommendations to improve program delivery, ensure alignment with corporate policies, and mitigate operational risks. You will collaborate with stakeholders across the Corporation to promote a coordinated, risk-based approach to oversight and decision-making across the sector.

What you’ll do

• Plan and coordinate internal quality assurance reviews of contribution and lending files, including the development of sampling methodologies and scoring approaches.
• Conduct assessments to evaluate compliance with program requirements, internal controls, and risk mitigation strategies.
• Prepare clear and actionable reports and recommendations and communicate findings to stakeholders and senior management through scheduled debriefs and performance reporting.
• Collaborate with stakeholders to validate findings, share insights, and support continuous improvement initiatives.
• Contribute to the development of a coordinated, risk-based approach to monitoring and oversight across Housing programs.
• Identify trends and recurring issues that can inform training plans and capacity-building efforts for program delivery teams.
• Lead the planning, testing, sampling, scoring, and scheduling of internal quality assurance activities, while ensuring that all aspects of the IQA plan are subject to review and challenge by the Chief Risk Office (Second Line of Defense) in alignment with the Three Lines of Defense model.

What you should have

• A minimum of seven years of relevant experience in housing programs, risk management, finance, or business operations, with strong knowledge of contribution agreements, lending practices, and real estate financing.
• Demonstrated experience in quality assurance, compliance, and operational risk oversight.
• Strong analytical skills and ability to interpret financial statements, borrower structures, and program data.
• Proven ability to communicate complex findings clearly and persuasively to diverse audiences, including senior management.
• The ability to build and maintain effective relationships with stakeholders across various levels of the organization.

It would be great if you also had

• CPA designation or active progress toward completion.
• Demonstrated knowledge of CMHC programs, policies, and operational frameworks.
• Experience within a governance structure such as the Three Lines of Defence; familiarity with data analytics tools and techniques is considered an asset.
• Strong grasp of risk-based monitoring methodologies and performance measurement practices.

Posting closing date

Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we’re always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!