Senior ServiceNow Developer

Optimal Growth Technologies; Ottawa; On-site; CAD 90,000 - 110,000; Full time

Job summary

A technology firm in Ottawa is seeking a Senior ServiceNow Developer. This role involves configuring and developing within ServiceNow, participating in Agile ceremonies, and ensuring the implementation of ServiceNow in the FedRAMP Cloud environment. The ideal candidate has over 7 years of experience with ServiceNow and excels in fast-paced, agile environments.

Qualifications

• 7+ years of hands-on experience developing, maintaining, and administering ServiceNow instances.
• Familiarity with LAN rev or a comparable lifecycle management platform is a plus.
• Demonstrated knowledge of service management processes and software.

Responsibilities

• Provides tool or process solutioning recommendations to customers.
• Configures and develops on the VAs instance of ServiceNow.
• Participates in Agile and SAFe ceremonies.
• Directly supports the implementation of ServiceNow in the FedRAMP Cloud environment.
• Prepares and executes ServiceNow Automated Test Framework test cases.

Skills

Experience developing test scripts and plans

Ability to handle fast-paced environments

Experience on an agile team

LDAP/Active Directory knowledge

Excellent knowledge of ServiceNow Best Practices

Experience in a Managed Services environment

Working knowledge of configuration management and ITIL

Self-motivated and able to work autonomously

Education

Bachelor's degree in a Technical or Business field

Job description

About the job Senior ServiceNow Developer

Responsibilities

• Provides tool or process solutioning recommendations to customer, as needed;
• Performs operational administrative tasks, as needed;
• Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
• Participates in Continual Service Improvement activities, as required by customer demands;
• Participates in the configuration of new applications or suites during planning, development, and rollout phases;
• Collaborates with other teammates in support of platform consistency and upgradability;
• Plans and manages meetings to solicit feedback from stakeholders, as needed;
• Participates in Agile and SAFe® ceremonies and produces deliverables associated with the goals to deliver value;
• Assists with report configuration and maintenance, as needed;
• Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
• Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
• Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
• Configure and maintain data integrations between ServiceNow and other systems;
• Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

Requirements

• Experience developing test scripts and plans;
• Candidate must be able to handle a fast paced environment and multitask;
• Experience working on an agile team;
• LDAP/Active Directory knowledge;
• Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
• Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
• Bachelor s degree in a Technical or Business field;
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
• Experience in a Managed Services environment;
• Working knowledge of configuration management and ITIL;
• Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
• Demonstrated experience assisting with ServiceNow configuration and deployment;
• Effectively collaborate with other engineers remotely;
• Self-motivated and able to work autonomously.