Senior Service Advisor - Maple Hyundai - 25120

Zanchin Automotive Group; Vaughan; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading automotive group in York Region, Vaughan is seeking an experienced Service Advisor. You will be responsible for delivering excellent customer service, selling vehicle maintenance, and acting as a liaison with technicians. Ideal candidates will possess 3-5 years of relevant experience and a high level of professionalism. This role offers competitive compensation, career advancement, and a supportive work culture.

Benefits

Competitive compensation package

Enhanced Group Benefits Program

Ongoing development and training

Employee preferred pricing for vehicles

Qualifications

• 3-5 years as a Service Advisor or in customer service.
• Experience in automotive or dealership preferred.
• Ability to adapt to a changing environment.

Responsibilities

• Sell recommended vehicle repairs and maintenance.
• Act as a liaison between customers and technicians.
• Schedule appointments and update customers.

Skills

Sales experience

Customer communication

Detail-oriented

Ability to sell maintenance

Proficiency with ERP systems

Professional communication

Organizational skills

Self-motivated

Education

Secondary School diploma

Tools

Customer Relationship Management Systems

Job description

Overview

A Senior Service Advisor career and employment opportunity await you.

The Power to Move You

Genesis Maple part of Zanchin Automotive Group, a privately-owned network of 35 successful dealerships, welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment. We are looking for an experienced and enthusiastic SERVICE ADVISOR to join the Team.

Join now to be part of a company that has been supporting the community for 50 years and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.

What’s in it for you

• Competitive and generous compensation package
• Enhanced Group Benefits Program including extended medical, dental, vision, life insurance, and more
• Company-provided tools and equipment
• Ongoing development and training including product and industry knowledge from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and more

About the opportunity

As an integral part of the operation, this position is responsible for providing frontline customer communications and service for the department. Specifically:

• Sell recommended and required vehicle repair / maintenance
• Serve as the liaison between the customer and automotive service technician
• Explain the nature of vehicle maintenance and costs
• Advise customers on how to look after the vehicle and stress the importance of maintenance
• Schedule appointments; contact customers with vehicle repair status updates and follow-ups
• Accurately prepare repair orders and invoices

About you

Ideal candidates will have a strong background and proven experience in sales and customer handling, including:

• 3-5 years of proven experience as a Service Advisor or Sales / Customer Service Representative; automotive and/or dealership experience preferred
• Secondary School diploma or equivalent experience
• Proficiency working with ERP systems (e.g., CDK / Reynolds)
• Proficiency working with Customer Relationship Management Systems
• Ability to sell vehicle maintenance
• Ability to adapt to a changing environment and meet deadlines
• Strong ability to communicate professionally (verbal and written)
• Strong attention to detail; organized and strategic
• Ability to maintain confidentiality and professionalism
• Ability to work independently and with minimal supervision
• Self-motivated and driven with a passion for excellence in execution
• A desire to work in a high-energy, fast-paced environment
• A proven commitment to quality of work

Why choose Zanchin Automotive Group

Your career ambitions will be achieved through career development and advancement.

You will be part of a winning team; we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated; we have an entrepreneurial and strategic attitude that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan; we offer many employment perquisites.

You’ll be part of a culture at the forefront of transparency, communication, and engagement; we are a Team and work together to achieve and thrive.

Apply now to join a dynamic company where the future is limitless and embark on an exciting career and journey.

How to apply

Interested in becoming part of the Zanchin Automotive Group team? Send your resume with salary expectations for review and consideration. We thank all applicants for their interest, but only those candidates selected will be contacted.

Equal Opportunity

Zanchin Automotive Group is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported and has the opportunity to reach their full potential. We welcome and encourage applications from all people. Should you require accommodation or support in any aspect of the recruitment and selection process we will work with you to meet your needs.

Required Experience: Senior IC

Key Skills: Agriculture, Corporate Finance, Cost Control, Drafting, Airport, Brand

Employment Type: Advisor

Experience: years

Vacancy: 1