Senior Service Advisor

Capilano Audi; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive dealership in Metro Vancouver is seeking a Senior Service Advisor to provide exceptional customer service and oversee vehicle repair processes. The ideal candidate will ensure all customer inquiries are handled with care and that they understand the services provided. Prior experience with Tekion is a plus. This position offers competitive compensation and various employee benefits.

Benefits

Employee discounts on vehicle purchases and leases

Employee discounts on service and parts

Career growth opportunities

Generous benefit package

First-hand mentoring from auto industry leaders

Qualifications

• Tekion experience would be an asset.

Responsibilities

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner.
• Handle client concerns and/or misunderstandings with courtesy and tact.
• Complete vehicle inspections.
• Obtain pre-authorization costs, parts availability, and payments.
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
• Explain what service/repair is recommended to customers.
• Monitor repair process, check job status and update work in process.
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress.
• Review CSI monthly score and day-to-day performance.
• Review with the customer loaner policies and warranty details.
• Possess a strong foundation and understanding of automotive technology and mechanics.
• Other duties as assigned by management.

Job description

Overview

Capilano Audi is currently looking to fill the position of a Senior Service Advisor. Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Responsibilities

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner.
• Handle client concerns and/or misunderstandings with courtesy and tact.
• Complete vehicle inspections.
• Obtain pre-authorization costs, parts availability, and payments.
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
• Explain what service/repair is recommended to customers.
• Monitor repair process, check job status and update work in process.
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress.
• Review CSI monthly score and day-to-day performance.
• Review with the customer loaner policies and warranty details.
• Possess a strong foundation and understanding of automotive technology and mechanics.
• Other duties as assigned by management.

Qualifications

• Tekion experience would be an asset.

Advantages of the Dilawri Lifestyle

• First-hand mentoring from auto industry leaders.
• Innovative, exciting work environment.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Career growth opportunities.
• Competitive compensation.
• Generous benefit package.
• Exclusive Dilawri offers.
• A true Family culture.

About Dilawri Group

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.