Senior Salesforce Operations Analyst

BMO Financial Group; Toronto; On-site; CAD 61,000 - 114,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Product Analyst to manage Salesforce administration and provide operational support. Your role includes user support, training, and executing enhancements to the platform. Ideal candidates have 3+ years in client-facing applications, strong analytical skills, and a university degree. This position offers a salary range of $61,600 to $113,900, with a focus on collaboration and growth within a diverse workplace.

Qualifications

• Detail-oriented with strong analytical abilities.
• 3+ years of experience in business support for client-focused applications.
• Excellent written and verbal communication skills.

Responsibilities

• Provide operational support through Salesforce customization and configuration.
• Manage Salesforce security, user support, and training.
• Plan and execute enhancements to the Salesforce platform.

Skills

Keen eye for detail and analytical skills

Minimum 3 years experience providing business support for client facing applications

Excellent verbal and written communication skills

Organizational and time management skills

Ability to prioritize and coordinate multiple projects

Positive interpersonal skills

User Acceptance testing experience

Strong experience in troubleshooting and problem resolution

Advanced skills in Microsoft Excel or Access

Education

University degree or college diploma

Job description

A leading financial institution in Toronto is seeking a Senior Product Analyst to manage Salesforce administration and provide operational support. Your role includes user support, training, and executing enhancements to the platform. Ideal candidates have 3+ years in client-facing applications, strong analytical skills, and a university degree. This position offers a salary range of $61,600 to $113,900, with a focus on collaboration and growth within a diverse workplace.