Senior Public Service Concierge

Government of British Columbia; British Columbia; On-site; CAD 55,000 - 70,000; Full time

Job summary

A provincial government office in British Columbia is seeking a Senior Customer Service Representative. This full-time, on-site role requires providing excellent service to citizens and businesses in a vibrant service environment. Candidates must excel in conflict management and demonstrate inclusivity in customer interactions. The position involves in-person counter services and requires strong organizational skills. This valuable opportunity emphasizes team support and a commitment to community service.

Qualifications

• Experience supervising or leading teams.
• Experience in fast-paced service environments.
• Experience providing inclusive service to diverse clients.

Responsibilities

• Provide excellent service to citizens and businesses.
• Deliver in-person counter service and telephone services.
• Handle complex service interactions with tact and discretion.

Skills

Supervising

Service excellence in high volume environments

Conflict management/resolution

Inclusive customer service

Data entry and MS Office

Job description

A provincial government office in British Columbia is seeking a Senior Customer Service Representative. This full-time, on-site role requires providing excellent service to citizens and businesses in a vibrant service environment. Candidates must excel in conflict management and demonstrate inclusivity in customer interactions. The position involves in-person counter services and requires strong organizational skills. This valuable opportunity emphasizes team support and a commitment to community service.