Senior Program Manager - Strategic Migrations Initiatives

Intello Technologies Inc.; Toronto; On-site; CAD 97,000 - 145,000; Full time

Job summary

A leading technology solutions firm in Toronto is seeking a Senior Program Manager for Strategic Migrations Initiatives. This role involves managing complex migrations from legacy systems to next-generation technologies. You will lead cross-functional teams, ensuring seamless transitions that enhance customer experiences and drive business growth. Ideal candidates have strong project management skills, a passion for technology, and ability to foster collaboration across various departments. Competitive salary range and performance bonuses offered.

Benefits

Performance bonus

Career growth opportunities

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Adept at managing projects end to end and delivering fast results.
• Passionate about customer experiences and TELUS products.
• Proven ability to evaluate and track results and drive impact.

Responsibilities

• Lead cross-functional projects to manage customer migrations.
• Track and drive progress across stakeholder teams.
• Collaborate across teams to resolve complex challenges.

Skills

Project Management

Communication

Problem Solving

Stakeholder Management

Analytical Skills

Education

Bachelor's degree or equivalent

Job description

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Senior Program Manager - Strategic Migrations Initiatives

Location: Toronto, ON, CA, M5J 2V5

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

About the team

The Network Optimization Team leads large-scale migrations that modernize, simplify, and optimize TELUS’ products, network and systems infrastructure. Partnering across product, systems, business intelligence, marketing, network, and operations, the team drives seamless customer transitions from legacy technologies to next-generation platforms—ensuring migrations are executed smoothly, with minimal customer impact, and delivering the foundation for long-term efficiency, resilience, and innovation.

We sit within the TELUS Business Solutions Product team and support small, medium-sized, and commercial businesses with improved experiences across wireless and wireline product suites.

Here’s the impact you’ll make and what we’ll accomplish together

Managing customer migrations from legacy systems to next-generation tech is complex and risky, demanding tight coordination across product, systems, marketing, and operations teams. While these transitions can be challenging, they also present a tremendous opportunity to strengthen collaboration, enhance customer experiences, and accelerate modernization. The Strategic Migrations Program exists to simplify these efforts, streamline execution, and turn transformation into real business impact and exceptional customer outcomes.

Joining the Strategic Migrations Program team means being at the heart of transformation, driving meaningful change that improves customer experiences, reduces costs, and unlocks new revenue opportunities across our product and systems ecosystem. As a Senior Program Manager, you’ll lead cross-functional projects and deliver seamless migrations and lasting business value. You will work across TELUS Business Product, Operations, Marketing and Care/Customer Experience organizations, gaining meaningful leadership exposure and experience for future growth opportunities.

Here’s how:

• You will bring our migrations program vision to life by collaborating with Product, Systems, Marketing, Business Intelligence (data), and Care teams to build complex project plans, align priorities and timelines, and oversee governance and risk management
• You’ll help track and drive progress across stakeholder teams, providing migration updates, highlighting challenges, and presenting decisions and progress to our executive team
• Proactively work across the business to resolve issues, applying your experience and/or embracing opportunities to learn, get hands-on, and tackle challenges with teams across areas such as product, systems, care, marketing, BI, and capital etc
• You’ll track migration metrics and P&L impact, report consistently to all levels, develop business cases, and manage capital budgets

Qualifications

You’re the missing piece of the puzzle

• Project Planning Wizard: You're adept at managing a project end to end and delivering fast results. E.g. Developing a plan, driving accountability and managing through risk
• Tech Enthusiast: Passionate about TELUS products and systems, focused on delivering great customer experiences, with a strong appetite to learn (experience with TELUS Security/Business Connect product/systems or billing systems is an asset, not required)
• Results Focused: You deliver & track results, evaluate the effect of initiatives on TELUS performance and P&L, and build business cases to guide decisions and drive impact
• All-Star Communicator & Influencer: You communicate clearly at all levels, confidently navigate tough conversations, and build strong cross-functional relationships to influence alignment and drive results
• Change Champion & Problem Solver: You guide stakeholders through change, collaborate across teams, understanding the business holistically, and delivering practical, creative solutions to complex challenges that keep projects moving forward

Why come work with us:

• We are an agile team that prides itself on our small business feel within a big company. This means that you will have direct control and authority to bring your vision to life
• We offer flexible working arrangements. No matter how you work best, we provide you with the tools & technology needed to work from wherever you are most productive
• You will be working with a strong team of talented people and respected leadership
• Training and development are part of our culture; you will be eligible to access our team’s training budget in order to upgrade your skills and prioritize learning
• TELUS offers a performance bonus and matched contributions to Share Purchase Plan & Pension Plan

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.