Senior Program Manager

ATCO; Edmonton; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading diversified global corporation in Canada seeks an experienced IT Senior Program Manager. The candidate will lead the replacement of the Customer Information System with a modern Customer Cloud Solution. Responsibilities include overseeing project teams, managing vendor relationships, and ensuring project deliverables align with business goals. Candidates should have over 10 years of experience in technology programs, strong leadership abilities, and familiarity with project management tools. Competitive compensation and a supportive work culture are offered.

Benefits

Competitive compensation

Flex benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

Qualifications

• 10+ years of experience delivering multi-million-dollar technology programs.
• Proven experience in utility or telecommunications sectors with billing systems.
• Professional certifications such as PMP or ITIL are required.

Responsibilities

• Lead the end-to-end replacement of the Customer Information System.
• Oversee large, cross-functional project teams and collaborate closely with leaders.
• Develop and maintain comprehensive project documents, including charters and schedules.

Skills

Project management

Communication skills

Cross-functional collaboration

Risk management

Technical understanding

Education

Post-secondary education in Business Administration, Engineering, or Computer Science

Tools

Jira

Job description

Job Description

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

Why Work Here?

Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. Internal advancement is commonplace, and we are always supported in our career journey. We believe in creating a workplace where you can thrive professionally while contributing to something greater and serving our communities.

About the Role:

ATCO is seeking an experienced IT Senior Program Manager to lead the replacement of the Utility’s Customer Information System (CIS) with a modern Customer Cloud Solution (CCS). The ideal candidate will bring a proven track record managing large‑scale implementations of utility or telecommunications billing systems, enterprise resource planning (ERP) platforms, asset management system replacements, or financial systems within organizations serving substantial customer bases.

In this key role, you will lead a major, cross‑department technology transformation project that will significantly influence the organization’s future. You’ll oversee a diverse project team, work closely with business leaders and external vendors, and manage the complexities that come with modernizing critical operational systems.

Success in this role requires the ability to develop clear project charters, build robust work plans, and ensure all technical and business requirements are thoroughly tracked, validated, and delivered. Your leadership will be essential as you facilitate key meetings, provide transparent updates to executives and sponsors, and keep stakeholders aligned on goals, timelines, and outcomes.

By fostering a culture of accountability and collaboration, anticipating risks and issues, embracing change, and championing open communication, you will ensure this program is delivered with excellence, compliance, and lasting impact.

What You Get to Do:

• Lead the end‑to‑end replacement of the Customer Information System (CIS) with a modern Customer Cloud Solution (CCS), ensuring alignment with business goals and regulatory requirements
• Oversee large, cross‑functional project teams, including IT, business units, and external vendors, to drive coordinated execution across all workstreams
• Collaborate closely with utility business leaders to understand operational needs, validate requirements, and ensure the solution supports core processes
• Develop and maintain comprehensive project documentation, including project charters, work plans, schedules, risk registers, and status reports
• Ensure all technical and business requirements are captured, tracked, validated, and delivered through structured processes and strong governance
• Facilitate key meetings and workshops, enabling clear decision‑making, issue resolution, and alignment across stakeholders
• Provide transparent, timely updates to executives and sponsors, highlighting progress, risks, dependencies, and mitigation strategies
• Manage vendor relationships, ensuring deliverables, timelines, and quality expectations are met throughout the implementation lifecycle. Manage vendor performance against contractual obligations, ensuring compliance with scope, service levels, and delivery commitments.
• Monitor scope, schedule, and budget using project controls to maintain alignment with approved plans and financial targets
• Ensure project deliverables are on time and within budget, maintaining quality, stakeholder satisfaction, and operational readiness
• Anticipate and proactively address risks and issues, escalating when necessary and driving effective mitigation plans
• Champion change management and communication efforts, supporting user readiness and adoption across the organization
• Foster a culture of accountability, collaboration, and continuous improvement within the program team

What You Bring:

• Post‑secondary education in Business Administration, Engineering, Computer Science, or a related field
• Professional certifications such as PMP, PgMP, ITIL, or BRMP
• 10+ years of progressive experience delivering multi‑million‑dollar technology programs
• Proven experience working in utility or telecommunications organizations, with exposure to billing, customer information, asset management, or operational systems
• Demonstrated ability to coordinate cross‑functional teams across PMO, engineering, operations, and business units
• Experience establishing governance frameworks, delivery standards, and structured project methodologies
• Skilled in organizational readiness, change management, and driving adoption of new systems and processes
• Familiarity with enterprise systems (financial, asset, CIS, workforce management) and project tools such as Jira or similar is essential
• Strong understanding of enterprise technology environments, including cloud platforms and system integrations
• Experience working in regulated environments and supporting major technology upgrades (specifically in Alberta markets is an asset)
• Excellent communication, presentation, negotiation, and conflict‑resolution skills
• Collaborative, self‑motivated, and effective at motivating teams and influencing stakeholders
• Experience with business operations, billing processes, and project financial management would be an asset

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer‑focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.