Senior Product Designer & AI Manager (Remote)

Ada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service AI company in Canada seeks a Senior Product Designer for its Training Team. This role focuses on shaping the AI Manager experience within the Dashboard, where you will design workflows for AI Agent setups and ensure intuitive user interactions. Candidates should have over 5 years of product design experience, strong interaction and visual design skills, and a customer-obsessed mindset. The position offers a remote-first, in-person-friendly environment with exciting benefits, ensuring a balanced work-life.

Benefits

Unlimited Vacation

Comprehensive Benefits

Wellness Account

Employee & Family Assistance Plan

Flexible Work Schedule

Remote-First, In-Person Friendly

Learning & Development Budget

Work from Home Budget

Access to Cutting-Edge AI Tools

Hands-On with LLMs

Qualifications

• 5+ years of product design experience, including end-to-end work on complex systems.
• Strong interaction and visual design skills.
• Comfortable in ambiguity and able to define problems.

Responsibilities

• Design workflows for AI Agent setup and tailoring.
• Create intuitive methods for customers to refine their Agent's behavior.
• Collaborate with customers and internal teams for insights.

Skills

Interaction design

Visual design

Systems thinking

Customer advocacy

Collaborative communication

Outcome-driven approach

Job description

A customer service AI company in Canada seeks a Senior Product Designer for its Training Team. This role focuses on shaping the AI Manager experience within the Dashboard, where you will design workflows for AI Agent setups and ensure intuitive user interactions. Candidates should have over 5 years of product design experience, strong interaction and visual design skills, and a customer-obsessed mindset. The position offers a remote-first, in-person-friendly environment with exciting benefits, ensuring a balanced work-life.