Senior Processor, CMO & SBB Onboarding - Bilingual

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading financial institution in Toronto is looking for a Senior Processor to provide after sales service support for Cash Management products. Responsibilities include executing customer requests while ensuring compliance and providing expert recommendations during onboarding. The role offers a hybrid work model, allowing flexibility with on-site and remote work. Ideal candidates will possess strong analytical and relationship-building skills, and must be fluent in French and English.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers social recognition program

Paid development day

Qualifications

• Ability to investigate irregularities or review client requests and recommend potential solutions.
• Required to engage in critical thinking to ensure compliance requirements are met.
• Strong interpersonal skills to establish efficient and professional relationships.

Responsibilities

• Perform after sales service support for Cash Management product customers.
• Take responsibility for execution of customer requests while ensuring compliance.
• Provide relevant recommendations for customer onboarding and maintenance.

Skills

Analytical Skills

Critical Thinking

Relationship Building

Communication

Customer Support

Self-Motivation

Fluent in French and English

Job description

What You’ll Be Doing

A Senior Processor, CMO & SBB Onboarding; is accountable for performing after sales service support for Cash Management product customers (both internal and external) through the implementation & maintenance of Cash Management Online (CMO). The Senior Processor is required to take responsibility for the execution of customer requests by ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests, maintaining accuracy through implementation, understanding the customer needs as outlined within submitted requests for onboarding and maintenance, and providing relevant recommendations when appropriate.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed

• Analytical Skills – The Senior Processor can be called upon to investigate irregularities or review a client request and recommend potential solutions; ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements
• Critical Thinking – Processing change requests for CMO is always a multi-step process from the validation of received instructions to the interpretation and fulfillment process; each of these steps requires the Senior Processor to engage in Critical Thinking to ensure all compliance requirements are met and the change is completed with accuracy.
• Relationship Building – Ensure customer requests are handled in an efficient, professional and timely manner. Liaise with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.

Who You Are

• You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You\'re confident in your ability to communicate detailed information in an impactful way.
• You\'re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
• You\'re fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque 14th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Adaptability, Communication, Computer Literacy, Customer-Support, Data Entry, Organizing, Outbound Calls, Sales, Self Motivation, Self-Starter