Senior Member Services Representative

Organization: Toronto Electrical Industry Benefit Administration Services (TEIBAS); Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A benefits administration organization in Toronto is seeking a Senior Member Services Representative. The ideal candidate will have over 5 years of experience in pension and benefits administration, strong analytical and communication skills, and a passion for helping others. In this role, you will provide expert advice to members regarding their pensions and benefits and mentor junior team members. The organization offers competitive salary, health coverage, and ongoing training opportunities.

Benefits

Competitive salary

Health and dental coverage

Pension plan

Paid vacation

Ongoing training and development

Flexible working hours

Qualifications

• At least 5 years of experience in senior pension and benefits administration.
• Knowledge of legislation for multi-employer pension plans.
• Strong mathematical skills and proficiency with MS Office.

Responsibilities

• Deliver exceptional member service through various communication methods.
• Guide members through administration processes related to pensions.
• Prepare documentation accurately and on time.

Skills

Senior pension and benefits administration experience

Analytical skills

Excellent communication skills

Problem-solving skills

Organizational skills

Proficiency in Microsoft Office

Education

Certified Employee Benefits Specialist designation

Pension Plan Administration Certificate

Tools

Pension and benefit administration systems

Job description

Job Posting

Senior Member Services Representative

Organization: Toronto Electrical Industry Benefit Administration Services (TEIBAS)

Location: Toronto

About Us

At the Toronto Electrical Industry Benefit Administration Services (TEIBAS) we’re more than a benefits administrator, we’re a trusted partner to the members of the International Brotherhood of Electrical Workers, Local 353. Our mission is to effectively and efficiently administer the IBEW Local 353 Trust Funds and to be a trusted source of information and services to our stakeholders. We value integrity, transparency, respect, efficiency and service excellence, and we’re looking for someone that shares these values. If you’re passionate about helping people, we’d love to meet you.

Why Join Us?

• Your work directly improves the lives of our members.
• As a small office, your role expands across disciplines. We invest in your professional development with training and educational opportunities.
• A supportive, inclusive team that celebrates success and encourages new ideas.
• Competitive salary.
• Comprehensive health and dental coverage and a pension plan.
• Paid vacation that grows as you grow in our organization plus every other Friday off.
• Ongoing training and career development.
• A culture that values your ideas and celebrates your success.

Your Role

As a Senior Member Services Representative, you’ll be the go-to expert for our members, handling both straight forward and complex pension and benefit inquiries and ensuring every interaction is positive and productive. You’ll also mentor junior team members and help shape the future of our service experience.

What You’ll Do

• Deliver exceptional member service through timely phone, email, and in-person interactions, resolving issues with empathy and efficiency.
• Guide members through administrative processes from enrollment to retirement applications and everything in between while helping educate members about their plans.
• Prepare and issue documentation to members, ensuring accuracy and timeliness.
• Participate in member seminars, one-on-ones and attend union annual special meetings.
• Peer review member updates and other documents and coordinate pension payment instructions to the custodian.
• Perform monthly and yearly reconciliation of all forms of pension payments.
• Coach and support more junior representatives to maintain high standards.
• Identify opportunities to improve processes and member satisfaction.

Accessibility

We’re committed to an inclusive, accessible workplace. If you require accommodation during the recruitment process, please let us know.

Requirements

• At least 5 years of senior pension and benefits administration experience – preferably for unionized multi-employer plans.
• Knowledge of applicable legislation for multi-employer defined benefit (target) pension plans and group benefits.
• Certified Employee Benefits Specialist designation, or Pension Plan Administration Certificate (or working towards them).
• Strong mathematical and analytical skills.
• Excellent communication (both written and oral) and problem-solving skills, with the ability to exercise tact and good judgement.
• Good planning, organizational and time management skills.
• Ability to work independently, and also as part of a team.
• Proficiency with pension and benefit administration systems and Microsoft Office Suite.
• A passion for helping people and creating positive experiences.