Senior Manager, Workflow Optimization & AI Enablement

Ontario Teachers' Pension Plan; Toronto; Hybrid; CAD 110,000 - 130,000; Full time

Job summary

A leading pension fund manager in Toronto is seeking a Senior Manager, Workflow Optimization & AI Enablement. This role focuses on driving enterprise AI adoption and optimizing processes by conducting thorough workflow analysis. The successful candidate will collaborate closely with business leaders, guide AI initiatives and support teams in shaping AI roadmaps. The ideal candidate will have extensive experience in business process improvement, deep knowledge of AI capabilities, and a proven track record in driving organizational change and efficiency. This role offers both in-office collaboration and flexibility for remote work.

Benefits

Comprehensive employer paid benefits coverage

Flexible work environment

Employee discount programs

Retirement income through a defined benefit pension plan

Qualifications

• 8+ years of experience in process improvement, data, analytics, AI or automation.
• Proven ability to analyze workflows to identify enhancement opportunities.
• Deep expertise in business process and automation.

Responsibilities

• Conduct workflow analysis to enhance operational efficiency.
• Translate AI use cases into phased roadmaps for business areas.
• Guide and support AI adoption initiatives across the organization.

Skills

Business process improvement

Automation assessment

Analytical thinking

Communication skills

Influence without authority

Education

Bachelor's or advanced degree in relevant fields

Tools

APIs

LLMs and natural language processing

Job description

The opportunity

The Senior Manager, Workflow Optimization & AI Enablement plays a critical role in driving enterprise AI adoption and process optimization across the organization. This hands‑on position is responsible for conducting workflow analysis to identify strategic AI use cases that enhance cycle time, operational efficiency, and decision quality. The successful candidate will translate these use cases into phased roadmaps for business areas, guide and support AI enablement initiatives, and apply deep expertise in business process and automation within the dynamic world of enterprise AI. This role offers the opportunity to shape processes, develop playbooks, and influence the roadmap toward realizing OTPP’s AI ambitions.

Who you'll work with

Reporting into the AI Centre of Enablement, you will collaborate closely with senior business leaders and their teams to shadow business workflows, facilitate workflow analysis and AI use‑case identification workshops, helping shape multi‑phase AI roadmaps. You will also work hand‑in‑hand with the AI Enablement team to co‑develop coordinated enterprise AI engagement, adoption, and change management plans.
On a regular basis, you will partner with Technology and AI delivery teams to drive integration and connectivity across business and technology functions. You will also engage with external AI product vendors, peer organizations, and advisory partners to supplement internal knowledge and capabilities, ensuring high‑impact ideation and informed build/buy decisions.

What you'll do

• Shadow, analyze and assess workflows, data and decision flow, to identify opportunities to improve and automate workflows to leverage generative, predictive, and agentic AI capabilities.
• Identify opportunities to incorporate agentic analytics into decision‑making processes - leveraging structured and unstructured data to enable AI agents that monitor conditions and surface insights.
• Proactively stay abreast of market mature use‑cases and AI products to inspire and inform use‑cases.
• Identify required external contacts or partners to augment internal capability and capacity (E.g. curated case studies, peer insights).
• Translate AI use‑cases into phased roadmaps for business areas, collaborating with technical experts to assess feasibility and tech readiness, translate use‑cases into multi‑phase AI roadmap (Foundation -> Automation / Decision enhancement -> Differentiation) with a product strategy.
• Support prioritization of use‑cases based on value, feasibility, change readiness.
• Guide & support enterprise AI adoption & enablement through: best‑practice playbooks / use case inventory, new processes to ensure transparency of AI initiatives organization‑wide, dashboards to track AI value / adoption and an active community of business AI practitioners.
• Identify cross‑organization synergies, facilitating integration and high performance across AI and Tech.
• Assess automation economics by evaluating total cost of ownership (TCO), required investments, scalability, and expected value capture—ensuring sustainable enterprise impact.
• An effective leader that provides guidance and coaching to several junior team members in the team.
• Influential leader that leads cross‑functional activities across all levels of the enterprise.
• Accountable for determining the best methods for facilitating workflow analysis and AI ideation working sessions with the business.
• Accountable for recommending process improvements and high value and feasible AI use‑cases with business stakeholders across all levels, using business and technical judgement with input from business/AI SMEs.

What you'll need

• Bachelor’s or advanced degree in computer science, engineering, data science, information systems, business, or related field, or equivalent experience.
• Deep expertise in business process improvement and automation assessment.
• Understanding of production LLMs / agentic architectures / natural language processing, application integrations via APIs, modern AI stacks.
• Sound business and technical acumen, with demonstrated ability to quickly become familiar with unfamiliar business areas or technologies.
• Analytical and organized mindset, with the ability to define metrics, track impact.
• 8+ years of experience in process improvement, data, analytics, AI, or automation ideally with consulting experience.
• Proven ability to analyze enterprise workflows, data, system, decision touch points to identify automation or insight enhancement opportunities – and translate into improvements and technical use cases.
• Proven ability to translate technical concepts into business outcomes and communicate effectively with executive and non‑technical audiences.
• Communicate clearly across audience with varied levels of AI and data expertise.
• Influence without authority, working across enterprise teams and levels.
• Experience in finance or comparable industries.

#LI-OTPP, #LI-AP, #LI-Hybrid

What we’re offering

• Numerous opportunities for professional growth and development
• Comprehensive employer paid benefits coverage
• Retirement income through a defined benefit pension plan
• The opportunity to invest back into the fund through our Deferred Incentive Program
• A flexible work environment combining in office collaboration and remote working
• Competitive time off
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers’, diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre‑recorded digital interview as part of your application.

Accommodations are available upon request ([e-mail]) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision‑making.

To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.

Functional Areas: Information Technology

Vacancy: Current

Requisition ID: 6809