Senior Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

Scotiabank; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager, Payments Incident Response & Resiliency to lead global incident responses for payment systems. The role requires fluency in English and Spanish, strong leadership, and expertise in payments operations. The ideal candidate will coordinate cross-functional teams to ensure minimal disruption during incidents and drive compliance with risk management frameworks. Opportunities for professional growth are provided within a diverse and inclusive culture.

Benefits

Professional development opportunities

Team collaboration

Inclusive workplace environment

Qualifications

• Fluency in both English and Spanish is essential.
• 5+ years of experience in payments operations, incident response, or operational resiliency.
• Proven ability to lead technical teams.

Responsibilities

• Lead the incident response process for payment applications.
• Communicate effectively with international stakeholders.
• Develop a high-performing incident response team.

Skills

Payments operations expertise

Leadership in high-pressure environments

Analytical skills

Communication skills

Education

Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools

SWIFT

ISO20022

Wire Payments

Job description

Overview

Title: Senior Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

The Senior Manager, Payments Incident Response & Resiliency is responsible for leading the global response to payments systems incidents, focused on executing effective strategies and tactics, to ensure rapid recovery and minimal disruption to clients and the Bank’s operations. This role drives the execution of the Bank’s payments resiliency framework, coordinates cross-functional teams during outages, and supports continuous improvement through root cause analysis, operational enhancements, and proactive risk management. Fluency in English and Spanish is essential for effective collaboration with international stakeholders. The position requires strong leadership, deep knowledge of global payment systems, and the ability to navigate complex, fast-paced environments.

Is this role right for you? In this role you will:

Responsibilities

• Lead and manage the incident response process for payment applications, including timely identification, classification, prioritization, and resolution of payment-related incidents. Coordinate cross-functional recovery efforts using established containment and recovery playbooks.
• Communicate clearly and effectively with international stakeholders and clients, prioritizing transparency and minimizing client impact.
• Lead and develop a high-performing incident response team with strong technical, analytical, and communication skills. Foster a collaborative team culture that promotes continuous learning and operational excellence.
• Execute and evolve a global payments resiliency framework, including readiness for outages, and systemic disruptions.
• Identify and deliver operational change proposals to improve recovery capabilities and prevent future incidents.
• Assist in the documentation of end-to-end payment journeys and operational capabilities aligned with target-state processes, and drive identification of improvements across people, processes, and technology.
• Promote risk management & compliance; ensure operational controls align with frameworks related to risk, compliance (AML/ATF), and business conduct.
• Apply a data-driven approach using KPIs and metrics to evaluate incident trends and resiliency improvements.
• Collaborate across global teams: Partner with stakeholders across Business, Operations, Finance, Compliance, AML, and Technology to enhance global payment efficiency. Leverage English and Spanish fluency to coordinate incident response across multiple geographies and regulatory environments.

Qualifications

What you will bring

• Bachelor’s degree in Business, Engineering, Computer Science, or related field.
• Fluency in both English and Spanish—verbal and written.
• 5+ years of experience in payments operations, incident response, or operational resiliency.
• Proven ability to lead in high-pressure environments and manage technical teams.
• Expertise in high-value and low-value payments systems, including:
  • High-value: SWIFT, ISO20022, Wire Payments, FMI, RTGS models.
  • Low-value: ACSS, EFTs, ACHs, bill payments, Interac, real-time payments.
• Experience working in or with capital markets functions (e.g., FX, settlement, reconciliation).
• Strong analytical, communication, and stakeholder engagement skills.
• Agile mindset with experience in process improvement and transformation initiatives.
• Knowledge of risk management and regulatory frameworks related to operational and compliance risk.
• Proven leadership, collaboration, and presentation skills.

What’s in it for you?

Benefits

• A rewarding career path with diverse opportunities for professional development
• Lead strategic projects with a significant impact on business line growth
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank can continue to operate to deliver key business services
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.