Senior Manager, Partner Relations

TripArc; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading travel solutions provider in Canada seeks a Senior Manager of Partner Relations. This pivotal role involves driving hotel rate competitiveness through global DMC partnerships, conducting comprehensive performance analyses, and negotiating favorable terms. The ideal candidate has 3-5 years of experience in procurement or partner relations within the travel industry, excellent communication skills, and a strategic mindset. Join us to enhance profitability and create unique travel experiences for clients. Competitive compensation and inclusive workplace accommodations are offered.

Qualifications

• 3-5 years in procurement, revenue management, partner relations, or a similar commercial role.
• Proven ability to negotiate hotel rates and contracts.
• Strong capability to interpret data and reporting for negotiation strategies.

Responsibilities

• Lead hotel rate negotiations with global DMC partners.
• Analyze hotel performance data and identify opportunities for rate optimization.
• Partner with the Account Management team to ensure alignment on optimization goals.
• Continuously monitor hotel supply and market dynamics.

Skills

Negotiation Expertise

Analytical Skills

Industry Knowledge

Collaboration

Communication

Strategic Mindset

Adaptability

Tools

Excel

PowerPoint

Word

Job description

TripArc – Senior Manager of Partner Relations

Founded in 2017, TripArc is a $750 million privately held company that powers the top travel agencies and tour operators in North America. Our expansive network empowers seamless access to a comprehensive range of travel options and services globally, with over $750 million in transactions annually—all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR, and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple: to make our network of over 1,400 travel entities more profitable, efficient, and to help them create truly unique travel for their clients.

Job Description

Reporting to the Director of Partner Relations, the Senior Manager of Partner Relations will play a key role in driving hotel rate competitiveness and optimization through our network of global destination management company (DMC) partners. This role is primarily focused on hotel competitiveness analysis, hotel rate negotiations, and ensuring favorable commercial terms. Acting as a buyer within the Partner Relations team, the Senior Manager will collaborate closely with DMC partners to secure optimal hotel pricing and inventory, while working with internal stakeholders to analyze performance, identify opportunities, and enhance product value. While the role does not fully own partner relationships, it is critical in shaping commercial outcomes and maximizing value from our hotel offerings.

This position will work cross-functionally with product, operations, analytics, and sales teams across Range brands, including Kensington Tours, Travel Edge, and Ensemble.

Responsibilities

• Lead hotel rate negotiations with global DMC partners, ensuring competitive tariffs and favorable commercial terms aligned with overall buying strategy.
• Analyze hotel performance data, reporting, and competitive shop insights to identify opportunities for rate optimization and margin improvement.
• Execute strategies to enhance hotel competitiveness across key markets, adapting approaches based on real-time data and business priorities.
• Partner with the Account Management team to represent hotel rate strategy during business reviews and partner meetings, ensuring alignment on optimization goals.
• Continuously monitor hotel supply and market dynamics to build a deep understanding of the competitive landscape and inform negotiation strategies.
• Collaborate cross-functionally with analytics, product, operations, and sales teams to ensure negotiated rates drive both profitability and customer value.
• Maintain ongoing dialogue with DMC partners to review performance, resolve rate issues, and capitalize on opportunities to strengthen hotel offerings.

Qualifications

• Experience: 3-5 years in procurement, revenue management, partner relations, or a similar commercial role within the travel, hospitality, or tourism industry.
• Negotiation Expertise: Proven ability to negotiate hotel rates, contracts, or commercial agreements that deliver measurable value. Advanced negotiation skills – able to deliver results while maintaining partner engagement.
• Analytical Skills: Strong capability to interpret data, reporting, and competitive benchmarking to inform negotiation strategies and decision-making.
• Industry Knowledge: Understanding of hotel supply, distribution channels, and global market dynamics; experience working with DMCs is a strong asset. Experience with a global purchasing model and luxury services/product is an asset.
• Collaboration: Skilled at working cross-functionally with account management, product, sales, and analytics teams to drive shared business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to influence both internal stakeholders and external partners. Proficient with Excel, PowerPoint, and Word.
• Strategic Mindset: Ability to develop and execute strategies that balance competitiveness, profitability, and long-term value creation.
• Adaptability: Comfortable with fast-paced, data-driven environments where priorities shift based on market conditions and competitive insights. Ability to lead and drive multiple competing priorities and thrive in a fast paced and complex environment.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.