Senior Manager, Operational Excellence

BioScript Solutions Career; Oakville; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider is looking for a Senior Manager of Operational Excellence in Oakville, Ontario. This role requires extensive experience in healthcare operations and a bachelor's degree in relevant fields. The candidate will develop and implement operational strategies, drive continuous improvement, and lead project teams while fostering a culture of innovation. We offer competitive pay and flexible remote work options.

Benefits

Flexible remote work options

Growth opportunities

Competitive salary and benefits package

Qualifications

• Minimum 7-10 years of experience in operations or process improvement.
• Experience in healthcare operations and knowledge of Patient Support Programs is required.
• Combined experience with PMO designation preferred.

Responsibilities

• Lead the development and implementation of operational excellence strategies.
• Identify opportunities for process improvement.
• Make data-driven decisions to enhance business performance.

Skills

Project planning

Operational improvement

Process automation

Communication skills

Bilingualism (French and English)

Education

Bachelor's degree in Business Administration, Data Analytics or related field

Tools

Power BI

Excel

Salesforce

Job description

Overview

Empowering lives healing hearts embracing future

Innovative Senior Manager Operational Excellence Needed!

Are you ready to unleash your leadership superpowers and make waves in the business world while creating an impact in patients lives? Were on the hunt for a Senior Manager Operational Excellence to join our dynamic team of trailblazers at BioScript Solutions where innovation meets excellence.

Why BioScript Solutions

At BioScript were not just a company—we are a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies we believe in pushing boundaries, setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

What we offer (and why youll love it here!)

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
• Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills, expand their knowledge and advance their careers.
• Vibrant Culture: Over 1500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Our People Say It Best: Compensation: Competitive salary incentive program and comprehensive benefits package.
• What & Where: Full Time Permanent & Remote (Across Canada!)
• Closing Date: September 12 2025

Your Mission

• Lead the development and implementation of operational excellence strategies and initiatives across the business unit.
• Identify opportunities for process improvement through data analysis and stakeholder engagement.
• Collaborate with cross-functional teams to develop and implement standardized processes and best practices.
• Provide leadership and guidance to project teams ensuring projects are completed on time and within budget.
• Drive a culture of continuous improvement by fostering a mindset of innovation and excellence.
• Establish key performance indicators (KPIs) to measure progress and track the effectiveness of operational excellence initiatives.
• Act as a change agent influencing stakeholders at all levels of the organization to embrace and support operational excellence initiatives.
• Responsible for project planning and oversight of strategic / operational initiatives on ongoing operational improvement projects.
• Support National Programs Manager with business implementation and setting up operations teams with dashboards to monitor execution.
• Participate in the governance committees as required.

Leadership Responsibilities

• Provides clear direction, sets measurable goals and holds team members accountable for performance and results.
• Coaches, develops and supports team members through regular feedback, performance reviews and career development planning.
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.

What You Bring to the Table

Education

• Bachelors degree in Business Administration, Data Analytics or Registered HCP in relevant field.

Experience

• Experience in healthcare operations and knowledge of PSP (Patient Support Programs) operations is required.
• Minimum 7-10 years of experience in operations, process improvement or related field.
• Combined experience with PMO (Project Management Office) designation is preferred.
• Experience with process automation and technology vendor management.

Skills

• Proven experience in project planning, management and delivery of operational improvement projects.
• Proficiency in Power BI, Excel and Salesforce is preferred.
• Strong communication skills and ability to influence internal and external stakeholders.
• Experience in leading change management initiatives and fostering a culture of continuous improvement.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) may be required depending on the specific role location and the needs of the organization.

Compensation

At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

We’re proud to be an equal opportunity employer. As a people-centric organization we’re committed to fostering a welcoming culture free of discrimination and to providing a healthy and safe work environment where all team members can thrive as our commitment to diversity, inclusion, belonging and equity we strive to provide an accessible workplace where individuals feel valued, respected and supported every day.

We are committed to creating an inclusive and accessible work environment across accordance with applicable provincial legislation including Quebecs Charter of the French Language. This job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications; however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

INDA

Required Experience:

Senior Manager

Key Skills

Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle

Employment Type : Full-Time

Experience : years

Vacancy : 1