Senior Manager, IT and Operational Risk Management

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Senior Manager of IT & Operational Risk Management. This role will drive IT Change and Incident Management processes and lead a team to ensure compliance and risk management in Wealth Management Technology. The ideal candidate will possess over 5 years of relevant experience and a strong grasp of ITIL processes. The position offers a competitive Total Rewards Program, opportunities for professional development, and a flexible work/life balance.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program in financial services

Qualifications

• 5+ years of IT Risk and/or Change Management experience.
• Strong understanding of ITSM and ITIL Change Management process/practices.
• Strong knowledge of Technology Currency.
• Deadline-driven and results-oriented with strong communication skills.

Responsibilities

• Drive IT Change management processes and represent WMT in Enterprise sessions.
• Identify reporting improvement opportunities.
• Lead Post Incident Learning Sessions and monitor compliance.

Skills

Confidentiality

Cyber Security Management

Decision Making

Detail-Oriented

Strategic Thinking

Job description

Job Description

What is the opportunity?

Senior Manager of IT & Operational Risk Management will drive the Wealth Management Technology IT Change and Incident Management processes, execute reporting, escalation and monitoring for WMT Technology Currency, and provide review and advisory to WMT Project teams for IT Risk Triages. This position will lead the WMT Operational Risk and Resilience team, with 1 direct report, within the broader WMT IT Risk Team.

The successful candidate will have an advanced understanding of IT & Operational Risk Management, providing control and advisory services to application development, support teams and the Wealth Management Business. Services provided include IT & Operational Risk Analysis, Risk Awareness & Advisory, Risk & Compliance exposure Reporting, and Audit & Regulatory response.

What will you do?

• Drive IT Change management processes such as: Review and approval of IT Changes, leading Local Change Advisory Board (CAB) and represent WMT in Enterprise CAB sessions.
• Continuously identify reporting improvement opportunities in the Change Management module within the organization ITSM tool (ServiceNow).
• Regularly review process and procedural documentation on Change Management processes established by Enterprise Change Management.
• Collaborate and coach WMT teams and stakeholders on change management processes
• Lead Post Incident Learning (PIL) Sessions with respective WMT teams to determine why Incidents occurred, and document what mitigation steps are required to be performed
• Identify, assess, and determine treatment recommendations for WMT Technology Currency
• Monitor and report WMT Technology Currency compliance
• Develop a strategy for WMT Technology Currency
• Investigate and document WMT Operational Risk Events
• Provide thorough review and advisory to WMT Project teams for IT Risk Triages
• Establish strong working relationships across business units and platforms to build influence and impact with key business partners. Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes.

What do you need to succeed?

Must-have

• 5+ years of IT Risk and/or Change Management experience
• Strong understanding of ITSM and ITIL Change Management process/practices
• Strong knowledge of Technology Currency
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Demonstrated ability in written and oral communication skills along with strong presentation skills.
• Comfortable working with Excel and Power Point

Nice to have

• CRISC, CISSP or CISA certifications
• Knowledge of GRC tools (e.g. Archer)
• Change Management or ITSM Certification
• Knowledge of Wealth Management/Financial Services industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

• Confidentiality
• Cyber Security Management
• Decision Making
• Detail-Oriented
• Encryption Software
• Group Problem Solving
• High Impact Communication
• Information Security Management
• Information Technology Security
• Strategic Thinking

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-15

Application Deadline: 2026-01-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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